Who We Are

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Our Story

Our story is a familiar one; a dedicated team of people working together to produce a best-in-class product and help our clients stay connected. Our heritage is one of innovation, service, and results. This is our story, nearly 60 years in the making.

1959

C. Malcolm Riggle, Sr. founds King's Answering Service, focusing on handling calls for customers 24 hours a day. Malcolm was a stickler for hiring cheerful, smart, dedicated people and investing in cutting-edge technologies.

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1966

Malcolm Sr. invests in the 1-A Console switchboard and Concentrator Identifier. This allows for centralized office space and streamlined call handling. The investment in this technology, though huge at the time, positioned King's well ahead of the competition, and sets the standard for our focus on cutting-edge technology today.

1974

At the age of 18, Malcolm Riggle Jr. succeeds his father as President and Chief Executive Officer. Malcolm continues to innovate, create new service lines, and sets the pace for measured, consistent, service-focused growth.

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1978

CMR installs computers at switchboard stations, an unprecedented move in the industry at the time. This allows our agents to reduce time on the phone, and take more calls more efficiently.

1985

All analog switchboards are replaced with digital,
computerized call-answering equipment and
software. This allows us to track data, route calls faster, and improve service levels.

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1989

Technological and market changes, as well as a shift in core business leads to the strategic decision to change our name from King's Answering to MessagePlex. MessagePlex pioneers hybrid answering service-call center services.

2006

MessagePlex becomes Call Management Resources. After a successful pilot program, the company implements remote and virtual office capabilities for our agents. This shift allows us to hire without geographic limitations, makes our staffing model more nimble, and increases agent happiness and productivity.

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2016

Call Management Resources, to meet the growing needs of our clients and open new geographic markets, opens a second major operations and training center in Palm Springs, California.

The Future

We know that our industry is growing and changing at an incredible rate. Our heritage of innovation means that no matter the changes, Call Management Resources will be leading the charge, leveraging technology and the best people to stay true to our long-term strategy: to put our customers first.

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1959

C. Malcolm Riggle, Sr. founds King's Answering Service, focusing on handling calls for customers 24 hours a day. Malcolm was a stickler for hiring cheerful, smart, dedicated people and investing in cutting-edge technologies.

image

1966

Malcolm Sr. invests in the 1-A Console switchboard and Concentrator Identifier. This allows for centralized office space and streamlined call handling. The investment in this technology, though huge at the time, positioned King's well ahead of the competition, and sets the standard for our focus on cutting-edge technology today.

image

1974

At the age of 18, Malcolm Riggle Jr. succeeds his father as President and Chief Executive Officer. Malcolm continues to innovate, create new service lines, and sets the pace for measured, consistent, service-focused growth.

image

1978

CMR installs computers at switchboard stations, an unprecedented move in the industry at the time. This allows our agents to reduce time on the phone, and take more calls more efficiently.

image

1985

All analog switchboards are replaced with digital,
computerized call-answering equipment and
software. This allows us to track data, route calls faster, and improve service levels.

image

1989

Technological and market changes, as well as a shift in core business leads to the strategic decision to change our name from King's Answering to MessagePlex. MessagePlex pioneers hybrid answering service-call center services.

image

2006

MessagePlex becomes Call Management Resources. After a successful pilot program, the company implements remote and virtual office capabilities for our agents. This shift allows us to hire without geographic limitations, makes our staffing model more nimble, and increases agent happiness and productivity.

image

2016

Call Management Resources, to meet the growing needs of our clients and open new geographic markets, opens a second major operations and training center in Palm Springs, California.

image

The Future

We know that our industry is growing and changing at an incredible rate. Our heritage of innovation means that no matter the changes, Call Management Resources will be leading the charge, leveraging technology and the best people to stay true to our long-term strategy: to put our customers first.

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Our Team

C. Malcolm Riggle, Jr.

President & CEO

Scott Harbin

Managing Vice President

Phillip Corrigan

Vice President of Operations

Chad P. Frye

Director of Business Services

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