Services

Live Agent Answering

In today’s global economy, many companies need to be accessible at any time of the day. Our 24/7 call center service makes it possible for businesses to meet the demand of around-the-clock answering needs without having to hire additional staff.

Emergency Answering

Emergencies are unavoidable and can arise at any time; the important factor is how the emergencies are handled. Our expertise and skill in delivering pertinent information, both quickly and accurately, guarantees that any critical and urgent calls are handled correctly and with care.

Medical Triage

We understand that providing answering services for the medical profession is a demanding and complex task that requires a high level of professionalism and accuracy from our operators. We have developed our web-based systems to meet the needs of today’s connected medical staff and can easily accommodate any size practice.

Overflow Answering

Never put a customer on hold again, or let them go to voice mail to leave a message in the hopes of being called back at a later time, when our overflow answering service will assist you by handling all of your excess calls during periods of high call volume.

Employee Call-Off Lines

No more confusion for your employees on who to call if they are sick and unable to work.

Call Patching

Call patching is like having your own personal receptionist who screens your calls and then transfers the important ones right to you.

Employee Dispatching

A dispatch service can provide the crucial link between callers and the people who can help them. With multiple message notification options and error-proof messaging procedures, we make sure your calls are delivered accurately and on time whether it is a call for repairs, support, or even a medical emergency.

On-Call Answering

Our on-call answering agents have a key understanding of the need to be attentive listeners and to make a personal connection with callers that may be thousands of miles away. Because life occurrences can never be pre-planned, make sure that important clients are always taken care of during times when you are not available.

Email & SMS/MMS Paging

Pagers today are mainly used to support critical messaging. You can have emails sent directly to your pager that are approximately 200 characters and show the sender’s email address.

Short Message Service (SMS) is a text messaging service component of phone, web or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices.

Tier 1, 2 &3 Helpdesk

We understand the necessity for 24/7 support for your organization’s products and services. Our professional and skilled agents are able provide help desk support and Tier-1 technical support in a concise and accurate manner regardless of the complexity of your products or services.

Claims Processing

Claims processing is one of those aspects of your business which is tedious, time consuming and adds to your expenditures. The smarter way of dealing with claims is to outsource them to us. Our professionally trained agents can work on claims processing and ensure that your clients and customers’ requests are processed promptly and accurately.

Customized Applications

All of our answering services are completely customizable to your business. Each account is customized to meet your specific needs according to what works best for your company. Even though there are similarities in regards to the industry your business is in, there are specific ways that we can setup your account to work with your existing business model.

Customer Support

Avoid the frustrating onslaught of automated answering systems by providing your customers with a live response. This personal touch is far superior to an answering machine, electronic voice mail or, worst of all, an unanswered phone. For over 50 years we have offered superior customer service solutions to businesses across the nation.

Virtual Receptionist

Technology makes it possible to avoid paying for a full-time receptionist, as our live call center acts as an extension of your business and our agents give the impression that they are actually sitting in your office. Plus, we are never late, sick, or miss a day of work due to inclement weather, so your calls are always answered.

After Hours Answering

Businesses of all sizes can benefit from 24 hour call center services, as continual availability builds goodwill with customers who appreciate being able to reach a live person 24 hours a day. This ongoing availability also increases potential revenue because your business will be able to find out about new business opportunities at any time.

Unified Answering

If you are juggling numerous communication tools and have several contact numbers on your business card, you need to make sure the important people can reach you. Our Follow-me service provides you with one central phone number that can connect to your office, home, mobile, pager, or voice mailbox.

Corporate Voicemail

Don’t settle for voice mail technology that hasn’t changed in years when you can have Corporate Voice Mail that is digitally energized with multiple message delivery options as well as the standard features you have come to expect. We offer features for the mobile executive by using state-of-the-art technology that is completely integrated into the Web.

Appointment Scheduling

When we handle your appointment scheduling during office hours, you are able to let your employees do what they were hired to do without having to pause, pick up the phone, and lose their train of thought. The after-hours appointment scheduling ensures that you will never miss a customer, even after all your staff has gone home.

Tech Support Answering

With more and more technical products on the market, there is a great need for a high quality technical support call center that is capable of following your help desk protocols to give your customers the assistance they need.

Order Taking Services

If you are not currently accepting phone orders, you may be losing money. With our order taking answering services, your business will be able to accept orders over the phone at any time of the day.

Order Support Services

Our order support services will extend your profits by providing professional efficient customer service representatives that are ready to process your calls and orders anytime, 24 hours a day, and 7 days a week. Because we are staffed with well-trained professional customer service representatives, we have the capacity to handle your inbound order support needs when you are not.

IVR Applications

Short for Interactive Voice Response, IVR is a technology that automates interactions with telephone callers. Businesses are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.