Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
January 11, 2022
With the employment market tight, customer service at many companies has taken a dive in the past year as businesses have struggled to fill positions and operate with many out on sick leave. This could leave your most loyal customers upset and money on the table from lost new business.
Did you know that 96% of customers say that customer experience is important to their loyalty to a brand? Better customer service affects the bottom line. Companies with superior customer experience bring in 5.7 times more revenue than those that lag.
Is it time for a customer service makeover?
Instead of more of the same in 2022 with the same employment challenges your business faced last year, you can partner with Call Management Resources for a customer service makeover!
What does a customer service makeover look like?
Your Phones Answered 24/7/365
Are you providing your customers with a trained customer service representative 24/7 to answer questions, take orders, dispatch technicians and process returns? 68% of customers say that the customer service agent is key to a positive experience, but businesses can find it challenging to staff and train call centers while adjusting for seasonal volume fluctuations.
Smart businesses know that they can outsource their call center operations and have a US-based partner like Call Management Resources taking their customer service calls 24/7. A US-based outsourced answering solution like Call Management Resources can answer customer questions, troubleshoot product issues, capture leads, dispatch service calls, take product orders, issue refunds or warranty claims, and schedule appointments. Simply put, if you can do it on a phone, so can Call Management Resources.
One of the biggest fears a business has when outsourcing their customer relations to a partner is having an outside firm being able to match the care and quality their customers expect. We answer the call as if we are your business and then transmit the data to you, the way you like it, even by integrating directly with your CRM or scheduling software. Your customers will think they are calling your business because we will be part of your business.
We Grow For You Without Employment Headaches
Outsourcing your call center operations to Call Management Resources can benefit a seasonal or growing business by allowing the volume of your calls to fluctuate throughout the year. You can send us only a few calls per day or thousands and you don’t have to worry about staffing. We are equipped to absorb the call traffic you send us while allowing you to adjust call packages to fit your business needs as they fluctuate throughout the year, optimizing your budget and maximizing your profits.
Put Your Best Foot Forward in 2022
For over 62 years, Call Management Resources has been the solution of choice for businesses large and small, providing 24/7 customer service and unmatched customer experience for our partner companies. We utilized the most experienced call center agents to capture new leads, delight your customers and increase the bottom line. We will be a vital extension of your business and a key part of your improved customer experience for 2022.
Contact us today and let us work with you to make 2022 your most profitable year yet!