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Call Management Resources

800-475-7300 Plans & Pricing
C. Malcolm Riggle
Malcolm Riggle | President & CEO

Since 1974, Malcolm has served as President and Chief Executive Officer of Call Management Resources. His stable, steady leadership has resulted in consistent growth and remarkable, quality-driven results for over 45 years. Malcolm has served on the board of American TeleServices International, National Amtelco Equipment Owners Association and served as President of the Mideast Telephone Answer Service Association. His commitment to hiring the best people and investing in technology has firmly established Call Management Resources as the leader in U.S.-based, live call answering.

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Scott Harbin
Scott Harbin | Managing Vice President

Since joining Call Management Resources in 2001, Scott has been responsible for managing all day-to-day operations for the company. With over 30 years of management and IT experience, Scott develops procedures and systems that match the needs and goals of both clients and internal staff. Scott is an essential part of our success, coordinating the efforts of all departments. Scott prides himself on building strong vendor relationships and maintaining a stable operating system for our skilled agents.

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Phil Corrigan
Phil Corrigan | Vice President of Operations

Phil has been an integral part of day-to-day operations at Call Management Resources for nearly 20 years. He brings with him over 30 years of management and operations experience and has implemented quality controls and operations best practices, often unheard of in the call center industry. Phil’s primary responsibilities include human resources for the entire organization, management of the call center teams and corporate growth strategies through increased customer satisfaction.

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Chad Frye
Chad Frye | Director of Business Services

As Director of Business Services, Chad is responsible for directing all aspects of customer acquisition, growth strategy, marketing, and customer lifecycle. Chad’s diverse career includes Fortune 100, entrepreneurial, and startup experience. His background includes finance, accounting, media and technology. Chad’s customer acquisition expertise garnered him the 2010 Achievement in Marketing Award and he was named an "Innovator and Visionary" by BusinessPulse in 2015.

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Dennis Vanke | Director of Client Services

Starting as an assistant in the Accounting Department, Dennis has been working with our clients since 1998. Over the years, Dennis has been cross-trained in our Programming and Client Services Departments and was promoted to our Director of Client Services in 2017. From onboarding new clients and implementing account changes to assisting clients with billing needs, Dennis is an essential component of satisfied clients and company success.

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Chris Groves | Associate Director of Digital Marketing

While Chris is one of the newest additions to our leadership team, he is no stranger to the Call Management Resource family, having spent 6 years of his early career with us designing and implementing our very early digital marketing strategies. A graduate of the OSU Fisher College of Business with a B.S. in Marketing and an MBA from Ohio University, Groves spent the past 12 years at United Way of Central Ohio as their Director of Digital Marketing. Chris is often asked to speak to groups about online engagement strategies, was one of the first employees of an internet startup that grew to over 1000 employees and developed an entire college curriculum for social media marketing. In Chris’ spare time, he serves on the Board of Directors of the 2016 World Champion Bluecoats Drum & Bugle Corps and he is a cat dad to 2 Siamese - Joey and Eddie.

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Todd Buffington | Manager, Call Center Operations

Todd joined the CMR Team at the beginning of 2010 and currently serves as the Call Center Manager. Todd spent nearly twenty years gaining many of skills that he uses today including customer service management and emergency service communications, planning, and operations in the public sector. Todd’s technical background and customer service training enables him to be a bridge between our I.T. Department and the call center staff to ensure that everyone is working to exceed our client's expectations. Todd's strengths lie in his ability to find the details necessary to proactively implement strategies for the operational success of the call center and our staff. While not behind a computer screen, Todd enjoys spending time with his two Puggles, Jaxx and Lilly, taking cruise ship adventures to tropical and exotic places and trips to NASA facilities such as Kennedy Space Center.

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Mimi Webb | Associate Director of Partnership Development

Mimi Webb is a business development pro who works with businesses of all shapes and sizes to maximize operational efficiency surrounding communication through CMR’s services. Mimi sees firsthand the benefit that increased revenue, decreased overhead, and increased patient/client satisfaction has on businesses daily, which makes it important to her to continue spreading the word about Call Management Resources. As the Associate Director for Business Partnership Development, you’re likely to see her out and about constantly meeting with clients daily, as relationship development sits as the cornerstone in her business development foundation.

Mimi holds a BS in Education from THE Ohio State University which she holds
near and dear to her heart. She volunteers her time with Scarlet & Gay, OSU’s LGBTQ+ Alumni Society and is also a Life Member of the OSU Alumni Association. She is a member of WELD, Women for Economic and Leadership Development, Columbus Young Professionals, and gives time to Girls in Gear,
a girls-specific bicycling program designed to empower adolescent girls. Prior to CMR Mimi operated 3 NBDA Top-20 bicycle stores in Central Ohio.

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Zach Skubon | Senior Account Executive

Zach Skubon was born and raised in NE Ohio and graduated from The Ohio State University in 2009 with a degree in Communications. He spent the next eight years in the adult beverage industry selling wine, beer and liquor. He likes to spend his free time at the gym, with friends and playing with his puppy Duke. He prides himself in listening to potential clients, spending the time needed to truly understand the need and recommending the best solution.

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Shauna Harris | Head of Training

Shauna became part of the CMR family in 2016 with a background rich in customer service experience. Shauna’s commitment to learning along with the desire to see others succeed made the role of Call Center Trainer a perfect fit. Shauna’s abilities to think both creatively and analytically have allowed her to develop exciting new training strategies. When Shauna is not spending time with her 3 children, she enjoys tabletop gaming, going to concerts and cooking.

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

Plans & Pricing