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C. Malcolm Riggle
Malcolm Riggle | President & CEO

Since 1974, Malcolm has served as President and Chief Executive Officer of Call Management Resources. His stable, steady leadership has resulted in consistent growth and remarkable, quality-driven results for over 45 years. Malcolm has served on the board of American TeleServices International, National Amtelco Equipment Owners Association and served as President of the Mideast Telephone Answer Service Association. His commitment to hiring the best people and investing in technology has firmly established Call Management Resources as the leader in U.S.-based, live call answering.

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Scott Harbin
Scott Harbin | Managing Vice President

Since joining Call Management Resources in 2001, Scott has been responsible for managing all day-to-day operations for the company. With over 30 years of management and IT experience, Scott develops procedures and systems that match the needs and goals of both clients and internal staff. Scott is an essential part of our success, coordinating the efforts of all departments. Scott prides himself on building strong vendor relationships and maintaining a stable operating system for our skilled call agents.

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Phil Corrigan
Phil Corrigan | Vice President of Human Resources & Operations

Phil has been an integral part of day-to-day operations at Call Management Resources for nearly 20 years. He brings with him over 30 years of management and operations experience and has implemented quality controls and operations best practices, often unheard of in the call center industry. Phil’s primary responsibilities include human resources for the entire organization, management of the call center teams and corporate growth strategies through increased customer satisfaction.

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Chad Frye
Chad Frye | Vice President of Strategic Development

As Vice President of Strategic Development, Chad is responsible for directing all aspects of customer acquisition, growth strategy, marketing, and customer lifecycle. Chad’s diverse career includes Fortune 100, entrepreneurial and startup experience. His background includes finance, accounting, media and technology. Chad’s customer acquisition expertise garnered him the 2010 Achievement in Marketing Award and he was named an "Innovator and Visionary" by BusinessPulse in 2015.

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Dennis Vanke | Director of Client Services

Starting as an assistant in the Accounting Department, Dennis has been working with our clients since 1998. Over the years, Dennis has been cross-trained in our Programming and Client Services Departments and was promoted to our Director of Client Services in 2017. From onboarding new clients and implementing account changes to assisting clients with billing needs, Dennis is an essential component of satisfied clients and company success.

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Chris Groves | Director of Digital Marketing

Chris is no stranger to the Call Management Resource family, having spent 6 years of his early career with us designing and implementing our very early digital marketing strategies before returning to us in 2018. Chris believes authenticity and transparency are the hallmarks of good marketing and works every day to convey that through our messaging. Chris is often asked to speak to groups about online engagement strategies and developed an entire college curriculum on digital marketing. In Chris’ spare time, he serves as Vice President of the Board of Directors of the World Champion Bluecoats Drum & Bugle Corps and he is a cat dad to 2 Siamese - Joey and Eddie.

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Mimi Webb | Director of Partner Engagement

After a 3 year move to the Label & Packaging Industry Mimi is back home with Call Management Resources as the Director of Partner Engagement. Mimi is the ultimate collaborator and she has focused her entire career on building fulfilling relationships and lasting partnerships. When she's not creating a call center solution for her clients, she's either traveling the world, having some hearty laughs with her family or remodeling her home. She would welcome tips on any of those!

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Todd Buffington | Call Center Manager

Todd joined the CMR Team at the beginning of 2010 and currently serves as the Call Center Manager. Todd spent nearly twenty years gaining many skills that he uses today including customer service management and emergency service communications, planning and operations. Todd’s technical background and customer service training enable him to be a bridge between our I.T. Department and the call center staff to ensure that everyone is working to exceed our client's expectations. Todd's strengths lie in his ability to find details necessary to implement strategies for the operational success of the call center and our staff. While not behind a computer screen, Todd enjoys spending time with his two Puggles, Jaxx and Lilly, taking cruise ship adventures to tropical and exotic places and trips to NASA facilities such as Kennedy Space Center.

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Rosalyn Pruitt | Call Center Supervisor

Rosalyn joined the Call Management Resources family in 2011 and has served in various roles within the call center from Agent to most recently our newest Call Center Supervisor. Rosalyn brings a wealth of knowledge with more than 25 years of banking, telecom and call center tenure. She has a passion for bringing people together harmoniously to strive for success. She firmly holds to the adage, "There is no I in TEAMWORK." In Her spare time, Rosalyn enjoys spending time with her family, watching her daughter at competitive cheer competitions and event planning for family and friends.

Meaghan Piper | Call Center Trainer

Meaghan is a people person with a passion for learning. She brings a decade of training experience in a variety of settings including restaurant and hospitality, banking and customer service. She believes in the value of communication and teamwork, bringing a dynamic approach to the education and retention of our team. By providing in-depth training, Meaghan turns applicants into assets and provides the best experience possible for all of our clients. In her free time, Meaghan can usually be found with a book in hand, any good fiction will do! She enjoys traveling to foggy destinations with the occasional island adventure thrown into the mix. She is always ready to try something new!

Zach Skubon | Sr. Account Executive

Zach prides himself in listening to potential clients, spending the time needed to truly understand the need and recommending the best solution. Zach was born and raised in NE Ohio and graduated from The Ohio State University in 2009 with a degree in Communications. He spent the next eight years in the adult beverage industry selling wine, beer and liquor. He likes to spend his free time in the gym, with friends and playing with his puppy Duke.

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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