Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
November 9, 2020
Flu season is approaching fast, and with the added complication of COVID 19, large companies are expecting call-offs to be at an all-time high this year. For businesses that rely on shift workers to maintain operations, such as manufacturing and retail, this time of the year can pose a big headache for managers trying to fill last-minute shifts.
Did you know that there is an outsourced call center solution that can relieve you of this call-off headache?
At Call Management Resources, we have developed our T.E.A.M., Total Employee Attendance Management, solution to provide a comprehensive call-off system, managing the frontline of taking employee call-off calls and the backend of reporting information to managers and filling key positions, all while providing detailed records and recordings for your HR-related needs.
Call Management Resources has been the call-off solution of choice for many large firms including Kroger, Caterpillar and Volvo because of our professional, US-based call center agents and our ability to customize the call-off process to fit the needs of each organization we work with.
Imagine for a moment it’s 10 PM and your employee needs to call off for the midnight shift. Instead of calling their manager and disturbing them at home or during a busy time at the office, they call their employee call-off line answered by Call Management Resources. Our trained agent takes the information you would like from the employee on a recorded line and the employee receives a confirmation number for their records. At the conclusion of the call, an email with the information is sent to the manager and the human resources department with a recording of the call. Our call center agent then starts the processes of calling on-call employees to fill the shift. Once the shift has been filled, the manager is then emailed with information regarding the employee filling the shift.
The entire call off process is handled by Call Management Resources!
With call-offs sure to spike this winter, finding a solution that is seamless for your frontline employees, time-saving for your management and well-documented for your human resources will improve the efficiency of your operations. Let your managers focus on other challenges and let Call Management Resources take the headache out of flu season this year.