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Customer Service / Work From Home Call Center Agent (Remote)

Posted: October 13, 2022

Earn $18.00 per hour* and beyond** while working from home.

Headquartered in Columbus, Ohio, since 1959, Call Management Resources has connected our valued clients with their customers by providing stellar live agent answering and innovative call solutions.

We seek dedicated individuals who are happy, flexible, and professional and enjoy talking on the phone while working in a team-oriented environment to join our inbound contact center. In addition, we are seeking individuals who want a long-term investment in our company.

Our 24/7/365 inbound call center provides an excellent benefits package, a MUCH higher than average pay scale, rapid advancement opportunities, and individualized training programs.

Responsibilities:

  • Answer inbound calls using your computer with a physical keyboard and approved headset to serve callers by identifying their needs, collecting and clarifying information, entering applicable data, and selecting appropriate options and dispositions to ensure proper data handling.
  • Meet personal/team qualitative and quantitative targets.
  • Perform other tasks and duties as required or assigned.

Requirements:

  • Be at least 18 yrs of age with a High school diploma or GED
  • Live in FL, IN, MD, MI, OH, PA, SC, TN, TX, or VA.
  • Provide a dedicated home workspace free from interruptions and distractions.
  • Complete a Predictive Index Assessment and Technical Questionnaire.
  • Complete an online interview.
  • Demonstrate the ability to:
    • Use analysis, logic, and reasoning for problem-solving and decision-making.
    • Utilize strong verbal and written communication skills.
    • Type 40 words per minute with minimal or no mistakes.
    • Work in a fast-paced, structured/regulated environment while operating within rigorous performance metrics.
    • Work independently while multitasking, focusing on details, and prioritizing work.
    • Navigate basic computer systems without too much guidance.
    • Meet physical job requirements, which include sitting for long periods. 

Qualifications:

  • Have a clear, English-speaking voice.
  • Have a good Attendance Record with current and former employers.
  • Be available to work Full-time including evenings and weekends.

Computer requirements:

  • Processor: Pentium i5 Quad-core (Equivalent or better)
  • Memory (RAM): 8GB minimum
  • Hard Drive: 128GB minimum (Solid State Drive recommended).
  • Operating System:
    • Microsoft Windows 10 and above

       -OR-

    • macOS with Google Chrome

Monitors: 

  • Dual monitors with a resolution of 1920×1080 at 100% scaling.
    • Primary Monitor size: 23”+ minimum.
    • Secondary Monitor size: 20” (15.6″ for a laptop) minimum

Installed Software:

  • Anti-virus (Windows): Windows Defender only.
  • Malwarebytes is the only permitted anti-malware software.

Computer Peripheral requirements:

  • Webcam.
  • Plug and Play Mouse that does not use additional software.
  • Plug and Play Soft-Touch Keyboard (for Laptops, too) that does not utilize additional software.
  • USB Headset.

Internet requirements:

  • You must provide a stable Cable or Fiber Ethernet internet connection with minimum speeds of 100MBps download and 10MBps upload. 
  • We do not allow any form of wireless Internet Service or connection.

Additional Preferred Qualifications:

  • Open scheduling availability.
  • Prior Call Center Experience.
  • Two (2) years of college-level courses or two (2) years of work experience with phone-related customer service.
  • Have a positive tone of voice and the ability to express empathy while promptly providing and collecting needed information.
  • Bilingual proficiency in a particular language (English/Spanish) with the ability to articulate messages and information clearly and accurately.

Benefits:

  • Immediate openings for FULL-TIME permanent positions (32+ hours per week).
  • Bi-weekly pay.
  • Evening, Weekend, and Split Shifts are available.
  • Set schedules so you can plan a personal and social life.
  • Medical, Dental, Life, Short & Long Term Disability, and 401k. 
  • Earn up to 5 weeks of vacation.
  • Earn Paid Time Off with perfect attendance.
  • Employee referral incentives

 

We hope to add you to our Call Management Resources family very soon!

 

*includes training pay for up to 8 weeks.

**includes performance and other incentives after the training period.

Join Our Team