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Pre-employment Technical Questionnaire
Step
1
of
11
9%
Pre-employment Technical Questionnaire
As an applicant for remote employment, please complete this questionnaire in its entirety so that we can continue the hiring process with you. This information provides a snapshot of what your Workspace Environment is right now and what it might need while assisting with the smooth progression of your candidacy by ensuring you have everything required to be a successful employee if we extend an employment offer to you.
Your Information
Please answer the following questions so that we know who you are and how we can reach you.
Name
(Required)
First
Last
Phone
(Required)
Email
(Required)
Computer Information
Let's start with gathering some basic information about the computer that you will use.
What type of computer will you use?
(Required)
Desktop
Laptop
All-in-One
I do not have a computer
Laptop or All-in-One
Above, you selected that you will use a Laptop or an All-in-One PC. If this is not correct, please change your answer.
Do you have an external keyboard to connect and use while working?
(Required)
Yes
No
Do you have an external mouse to connect and use while working?
(Required)
Yes
No
Do you have a Computer Monitor to connect and use while working that is at least 23 inches and supports 1920 x 1080 resolution?
(Required)
Yes
No
Computer Details
Does your computer have a brand name?
(Required)
Yes
No
I put it together myself
What is the Brand name of your computer?
(Required)
What is the model number of your computer?
(Required)
What is the computer's Operating System?
(Required)
Microsoft Windows 10 or 11
Mac OS
Chrome OS
Something else
Sorry, the computer you have does not meet our requirements.
Has Windows received all of the latest updates available to date (including build/feature updates)?
(Required)
Yes
No
I'm not sure
Sorry, the computer you have does not meet our requirements. Please ensure that Windows has received all updates, including feature updates, before your appointment.
Computer Software
Please answer the following questions regarding certain software that might be installed on the computer.
Please select any Anti-Virus / Anti-Malware Software currently installed on the computer. (check all that apply)
(Required)
Avast
AVG
Malwarebytes
McAfee
Microsoft Defender
Norton
Something else
Sorry, the computer you have does not meet our requirements. Please ensure that Windows has received all updates, including feature updates, before your appointment.
Please tell us which Anti-Virus / Anti-Malware Software you have that is not listed above:
(Required)
Please select any Cloud Backup services currently installed on the computer. (check all that apply)
(Required)
Carbonite
Dropbox
Google Drive
One Drive
Something else
I do not have a Cloud backup service installed on my computer
Sorry, the computer you have does not meet our requirements. Please know that our IT Department will disable this software from loading during Windows Startup to prevent any negative impacts on your ability to work from home successfully.
Please tell us which Cloud Backup services Software you have that is not listed above:
(Required)
Computer Hardware
Please answer the following questions about the internal hardware of the computer.
What is the computer's processor brand (CPU)?
(Required)
Intel
AMD
It is not listed
I'm not sure
What is the processor's model number?
(Required)
Processor Speed
(Required)
2.7Ghz and below
2.8Ghz and above
Sorry, the computer you have does not meet our requirements.
Processor Cores
(Required)
Dual Core (2 Cores)
Quad Core (4 Cores) or greater
Sorry, the computer you have does not meet our requirements.
Memory (RAM)
(Required)
Less than 8GB
8GB or more
Sorry, the computer you have does not meet our requirements.
Drive Type
(Required)
Hard Disk Drive (HDD)
Solid State Drive (SSD)
Hybrid Disk Drive (HHD)
I'm not sure
Drive Size
(Required)
Above 120GB
Below 120GB
Sorry, the computer you have does not meet our requirements.
Available Drive Storage
(Required)
Above 20GB
Below 20GB
Sorry, the computer you have does not meet our requirements.
Computer Display Capability (Video Card Info)
This is the resolution your computer is capable of displaying and the number of monitors you have.
Computer Supported Resolution Output
(Required)
1280 x 720 (720p)
1920 x 1080 (1080p)
2560 x 1440 (1440p)
3840 x 2160 (4k or 2160p)
Sorry, the computer you have does not meet our requirements.
Computer Monitor Details
Monitor Configuration
(Required)
Single Monitor
Two or more Monitors - Desktop
Laptop / All-in-One + External Display (Monitor)
Sorry, your monitor configuration does not meet our requirements.
What is the size of the Primary Monitor?
(Required)
Less than 19 inches - Desktop or All-in-One
Less than 19 inches - LAPTOP ONLY
19 inches to 22 inches
23 inches to 27 inches
Above 27 inches
Sorry, your Primary Monitor size does not meet our requirements.
Primary Monitor Supported Resolution
(Required)
1280 x 720 (720p)
1920 x 1080 (1080p)
2560 x 1440 (1440p)
3840 x 2160 (4k or 2160p)
Sorry, your Primary Monitor resolution does not meet our requirements.
What is the size of the Secondary Monitor?
(Required)
Less than 23 inches
23 inches to 27 inches
Above 27 inches
I don't have a second monitor
Sorry, your Secondary Monitor size does not meet our requirements.
Secondary Monitor Supported Resolution
(Required)
1280 x 720 (720p)
1920 x 1080 (1080p)
2560 x 1440 (1440p)
3840 x 2160 (4k or 2160p)
Sorry, your Secondary Monitor resolution does not meet our requirements.
Internet Service Details
AKA - Details about your commute to work.
What is the name of your Internet Service Provider (ISP)?
(Required)
What is the type of Internet provided by your ISP?
(Required)
Coax
Dial-up
DSL
Fiber
Mobile Hotspot
Satellite
5G Home Internet
I'm not sure
It's something else.
Sorry, your internet connection does not meet our requirements.
What Class of Internet Service do you have?
(Required)
Residential
Business
How is the computer connected to the internet?
(Required)
Ethernet cable connected directly to Modem or Router
Power Line Adapter Kit
Wi-Fi
Sorry, your internet connection does not meet our requirements.
What is the brand of the Power Line Adapter Kit?
(Required)
What is the model number of the Power Line Adapter Kit?
(Required)
Internet and Networking Equipment
Please note that if your Internet Service Provider issued a Sagemcom brand modem, router, or modem/router combo for use with your internet service, please request a replacement device that is not a Sagemcom branded equipment.
Alternatively, you can purchase your own equipment (please ask if you want recommendations for this). This brand of equipment (specifically) interferes with our Agent's ability to successfully work remotely without issues.
Does your network use a Modem only, Modem with Router attached or Modem/Router Combo?
(Required)
I use a Modem only
I use a Modem with Router attached to it
I use a Modem and Router Combo
What is the Brand Name of your Modem or Modem/Router Combo?
(Required)
What is the Model Name / Number of your Modem or Modem/Router Combo?
(Required)
What is the Brand Name of your Router?
(Required)
What is the Model Name / Number of your Router?
(Required)
Internet Speed Test
Please copy and paste this link into a new browser window and complete an Internet Speed Test. http://cmrinc.speedtestcustom.com/
What is the Download speed result? (Mbps)
(Required)
Sorry, your internet connection does not meet our requirements.
What is the Upload speed result? (Mbps)
(Required)
Sorry, your internet connection does not meet our requirements.
What is the Ping (latency) result? (ms)
(Required)
Sorry, your internet connection does not meet our requirements.
What is the Jitter result? (ms)
(Required)
Sorry, your internet connection does not meet our requirements.
Audio - Headset
Inquiring minds want to know, how will talk with your callers?
Which of the following headsets do you own from our approved list of headsets?
(Required)
Logitech H340/H390/H540
SADES Spirit Wolf
SADES SA902/SA903
Steelseries Arctis 5
Plantronics Blackwire 3210
Plantronics .655 (discontinued by manufacturer)
I have something else
I do not have a headset
Sorry, your selection does not meet our requirements.
Computer Peripherals
Do you have a WebCam connected to the computer?
(Required)
We use Video Meetings internally and we want to see you from time to time.
Yes
No
Sorry, your selection does not meet our requirements.
What is the brand of your keyboard? (Soft-Touch and NON-GAMING ONLY)
(Required)
What is the model number of your keyboard? (Soft-Touch and NON-GAMING ONLY)NON-GAMING ONLY)
(Required)
What is the brand of your mouse? (Soft-Touch and NON-GAMING ONLY)
(Required)
What is the model number of your mouse? (Soft-Touch and NON-GAMING ONLY)
(Required)