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Call Management Resources

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Do I Need a Virtual Assistant?

January 21, 2021

Are you finding your days busy with the basic operations of your business? Taking client calls, managing employees, interacting with vendors, trying to generate new business and fulfill the work your customers pay you to produce can seem overwhelming.

While hiring new employees can be cost-prohibitive in this economy, especially for small businesses, smart professionals have looked to virtual assistants to outsource many of the basic operations of their business so that they can focus on their core competencies.

Imagine if you had more time to bring in new business while jettisoning repetitive tasks like answering phone calls.

There are many types of virtual assistants that one can outsource business functions, from customer service/call answering receptionists to project assistants that can complete tasks on-demand. The hallmark of any virtual assistant is the ability to act as if they are a part of your business and integrate with your processes to save you time and help you generate income for your bottom line.

Call Management Resources provides virtual receptionists for businesses large and small, from solo entrepreneurs to multiple location corporations. We answer phones, take messages, triage only the most important calls, provide customer service, process orders and returns, and capture new customer leads. We like to say that anything you can do on the phone, we can do for you.

A virtual receptionist can be working for you 24/7 at a fraction of the cost of a regular employee.

Because a virtual receptionist works in a shared services environment, you pay only for the time the assistant is working for you. This shared services environment is a huge cost benefit compared to paying a full-time employee. Because there are many assistants at the ready to work on your account, there is never a problem with someone not being available to work for you, unlike a full-time employee.

With many people working from home these days, having a virtual office with a receptionist answering your phones 24/7 can provide you with the professionalism your clients expect when calling your business. Instead of answering your phone when your dog is barking or your kids are around, your virtual receptionist will provide you with a professional sounding customer service representative that can act as if they are your employee. Your callers will never know they are talking to an outsourced, US-based virtual receptionist. 

Be ready when the pandemic ends and business starts to take off this year by improving your business processes now. Consider outsourcing your customer service frontline to a US-based virtual receptionist company like Call Management Resources. We have been in business for over 60 years and know the importance of taking care of your callers as if they are our own.

Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls.©