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Call Management Resources

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Does Your Business Have an Emergency Plan?

February 26, 2020

How to Plan for Those Catastrophic Worst-Case Scenarios

Many business owners and managers are very focused on the day-to-day challenges of operating a business. Because of this, disaster planning is often something placed on the back-burner with hopes that those worst-case scenarios never happen. 

Can you afford the lost revenue of being down for a day? Week? Month?

With “once in a hundred-year” weather disasters seeming to happen almost yearly, political instability throughout the world and virus outbreaks threatening to disrupt normal business operations, a smart and prepared business must have a solid plan to maintain business continuity during even the most challenging times.

Can your business maintain operations during a fire, flood or an outbreak of serious illness?

At Call Management Resources, we have been the backup call center solution of choice when companies are doing disaster planning. With over 60 years in call answering business, our clients rely on us for maintaining their customer support lines in the event they cannot answer their phones or if call volume overwhelms them during an emergency.

Because our staff work remotely, distributed throughout the United States, and our systems are redundant and cloud-based, we are insulated from the issues of other call centers that rely on agents staffed in a physical location. 

We Can:

  • Be ready to answer your phones on a moment’s notice, with a small retainer when not being used and staffing ready when you need us.
  • Answer your phones, acting as if we are your business and provide the best customer service to your clients without them knowing of any break in operations.
  • Serve as a virtual receptionist if your company needs to move operations from your physical offices to employee work-from-home/remote working environments.
  • Take overflow calls in the event that call volumes spike at emergency-related businesses such as home repair, insurance companies or medical facilities.

As Ben Franklin said, “An ounce of prevention is worth a pound of cure.” If you don’t have an emergency plan in place, it is time to start thinking about how your business would fully operate if your physical location were suddenly destroyed or your entire staff couldn’t come to work because of illness.

Let us help you plan today so that you aren’t left scrambling tomorrow. Contact us today and we can be ready when you need us!