Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
May 23, 2019
Telephone answering services have been around for almost as long as businesses have had telephones. Historically, the telephone answering service answered phone calls, took messages and relayed the messages to the client. With the advent of voicemail and email, many people have forgotten about the telephone answering. But, as times have changed, so has the modern telephone answering service, adding many capabilities and services that can improve your business processes and make you money.
How many times have you called a business and got a voicemail message? When potential customers call a business and there is no answer or they receive a voicemail, typically they will just go to the next company on their list. When you have a live person answering your phones, day or night, your ability to capture more leads and gain new business grows exponentially. Modern telephone answering services can provide you with that live voice 24/7, giving potential clients information about your business and capturing information from your caller. Think of how much just one customer is worth to you and how much more business you can close if you are the company that answers their phones 24/7.
Provide Customer Service 24/7
Providing your customers with the best service by answering the phone 24/7 can be daunting for businesses large and small. Modern answering services can not only take messages but provide your customers with information, often only limited by the information you can give the service. When customers want answers, your business will be ready with agents 24/7 for a fraction of the cost and headache of answering the phones yourself.
Dispatch Technicians and Get Shifts Covered
Is your business in an on-call, service related field? Your telephone answering service partner can take calls from customers, dispatch on-call technicians and provide customers with ETA of the technician’s service time. The telephone answering service can relieve all of your nighttime headaches by providing a call-off line for employees and finding other staff to cover the shift. Sleep well at night knowing your business, from customer call to service delivery, is covered. Your client will be happy with prompt service and return business will boost your bottom line.
Do you have a complex process when it comes to customer calls? The modern telephone answer service can take your calls with questions and processes defined by you that once could only be completed by the most experienced employees. From taking warranty claims and advising coverage to technical helpdesk solutions, experienced agents and advanced calling technology make telephone answering services the ideal choice for business processes handled over the phone.
If you’d like to know more about how Call Management Resources can help you make money and increase your bottom line, click here. We can’t wait to start working with you.