Industries We Serve

HVAC & Plumbing

You’re focused on the task at hand, but one missed call could mean losing a lifelong client. With our help, you’ll never miss another call, ever again.

HVAC and Plumbing professionals know that answering a ringing phone during a conversation with a client, or in the middle of intense technical work isn’t always an option. Interrupting what you’re doing to take the call, or finding time to return all of your calls later in the day can greatly complicate an already complicated day. We offer:

– Customized 24/7 live answering, allowing you and your employees to focus on existing appointments and projects without interruption.

-Revenue-focused lead capture and conversion.

-Full access to our online portal for billing, recorded calls, on-call scheduling, and much more.

At Call Management Resources, we love helping HVAC and Plumbing companies  grow their business. If you never want to miss another call, call us today, and we’ll walk you through our affordable and customized options.

 

Property Management

Being a property manager can be incredibly demanding. Managing maintenance needs, vacancy inquiries, and tenant requests can be overwhelming. Don’t worry, Call Management Resources can help.

Instead of spending hours each week listening to voicemails and playing phone tag, Property Management answering through Call Management Resources allows you to quickly respond to emergencies, and keeps your properties full and profitable. Whether you manage one building or a multi-state portfolio, we work with you to create customized scripts and answering protocols that exceed the service expectations of your future and current tenants. 24/7 with Call Management Resources

Keeps vacancies at a minimum and your residents happy.

Captures tenant information requests, reducing vacancies.

Screen calls. Urgent calls are forwarded directly to the right person.

Non-urgent calls are emailed or texted to whomever you choose.

Real Time Online On-Call Management

 

Healthcare

Whether you’re a single provider practice, a large healthcare organization, or a medical equipment company, Call Management Resources is fully HIPAA compliant and ready to help improve experience for Doctors, Patients, and Practice Managers.

The business of healthcare is changing, with increased costs, new government regulation, shifts in patient behavior, and an ever-changing insurance industry. Some organizations are struggling with important questions surrounding balancing quality service and quality care in a cost-effective way. Call Management Resources helps physicians and other healthcare professionals cost-effectively create better outcomes for patients and providers. Our expert agents and customized solutions help make it easy for healthcare professionals to give excellent service and care over phone, email, or text.

Customized 24/7 live answering

Revenue-focused lead capture and conversion.

Patient Appointment Confirmation

Emergency Dispatching to a Doctor or provider.

Real Time Online On-Call Management.

Small Business

Small businesses owners are always short of one thing; time. With Call Management Resources Virtual Reception services, you can reclaim your time, make more money, keep your clients happy and keep your business thriving!

We hear it from our small business clients all of the time; “I wish I could clone myself” or “there aren’t enough hours in the day”. Our virtual reception services can help create capacity for you to work on growing your business. Our team of business consultants will work with you to develop a custom script that will allow our agents to handle your calls. We answer or screen your calls, capture sales leads, record important client information, start tickets, fulfill customer service requests, or just take a message.

Customized 24/7 live answering, allowing you and your employees to focus on existing appointments and projects without interruption.

Revenue-focused lead capture and conversion.

Highly qualified agentstrained to meet the specific needs of your HVAC or Plumbing business.

Full access to our online portal for billing, recorded calls, on-call scheduling, and much more.

 

Outsourced Customer Service

With Call Management Resources BPO (business process outsourcing) services, you can outsource key support functions, reduce costs and keep your customers happy. make more money, keep your clients happy and keep your business thriving!

Our team of business consultants will work with you to develop a custom script that will allow our agents to handle your calls. We answer or screen your calls, capture sales leads, record important client information, start tickets, fulfill customer service requests, or just take a message.

Customized 24/7 live answering.

We integrate fully with your existing IT infrastructure.

Highly qualified agents trained to meet the specific needs of your customers and business.

Full access to our online portal offering a recorded call archive as well as ticketing information.

At Call Management Resources, we have nearly 60 years experience in helping small businesses grow. If you never want to miss another call, call us today and we’ll walk you through our affordable and customized options.

Government

Government agencies have a responsibility to taxpayers to be cost-conscious, but this often means fewer resources, over-worked staff, and occasionally frustrated customers.  By outsourcing basic call functions to Call Management Resources, any governmental entity can improve performance, increase efficiency, and relieve stress from from employees!

Does your staff spend a lot of time answering basic questions about your hours, your location, or necessary documentation? With our answering service and call center solutions, Call Management Resources can handle these calls at a fraction of the cost. Using our services to screen calls and answer questions allows you to filter the most important and time-sensitive issues to your best people.  Our expert agents, executing your customized script, can answer simple questions like your best employee at a fraction of the cost.

Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruption.

Cost and efficiency-focused answering

Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.

Customized Message Delivery:receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator

Disaster Recovery

When disaster strikes, who has your back?

While everyone hopes that a disaster will not happen to them, many times it’s something you have no control over. Business owners should never put off purchasing business insurance, as an adequate amount of coverage will replace any loses. Insurance, however, replaces tangible items. What about protecting your customer base? In order to fully protect your business in the event of a disaster, disaster recovery answering services help to maintain your customer base.

Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruption.

Cost and efficiency-focused answers

Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.

Real Time Online On-Call Management allows you to easily manage any on-call schedule online and determine who gets calls when and in which order.

ETA text notifications to your clients, letting them know when a tech is on the way.

Customized Message Delivery: receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator

Funeral Homes

Times of crisis have no timetable. With our help, be there for your customers and their loved-ones 24 hours of every day.

Our funeral home answering services are designed to reflect the sensitive nature of your calls. We provide professional and courteous agents to handle your funeral home calls with care and concern for the delicate needs of your customers. A grieving parent, child or spouse, who may call your funeral home in the middle of the night, will be able to speak with a live empathetic agent who can direct them on exactly what to do.

Customized 24/7 live answeringmeans you’ll never miss a lead again.

Cost and efficiency-focused answers

Revenue-focused lead conversion

Dispatching and Escalation. Based on your customized script, we will know when you absolutely need to speak with a client,

Customized Message Delivery: receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator

Real Estate

The next big sale is calling, but you’re at a closing with a client. Do you run the risk of sending it to voicemail?

With our help, every client call is captured and converted.  

 Don’t risk losing any leads by relying on voicemail. Our real estate answering services ensure that you will never lose the opportunity to obtain a new customer, or close a sale, by providing a live, professional agent to handle all of your calls. It’s common for people to look for a new home in the evenings or on weekends. Make sure you receive all the calls that come in during off-hours by letting our professional agents act as your virtual receptionists.

Customized 24/7 live answeringmeans you’ll never miss a lead again.

Cost and efficiency-focused answers

Revenue-focused lead conversion

Dispatching and Escalation. Based on your customized script, we will know when you absolutely need to speak with a client,

Customized Message Delivery: receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator

Utilities

When disaster strikes, who is backing you up? We know that our utility clients are always looking to improve customer service and balance costs. With our help, you can easily do both!

We help utility clients by triaging customer service requests, taking calls, and starting tickets. Reduce outage time and protect your customers by outsourcing your utility answering services to Call Management Resources. Our career agents handle all of the simultaneous calls that come in during a power outage, which allows you to focus on solving the problem at hand. Your customers will not only appreciate being able to speak with a live person, they will also be reassured that their concerns are heard and the problem is being resolved.

Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruptions.

Cost and efficiency-focused answers.

Emergency Dispatching and Escalation.

Real Time Online On-Call Management.

ETA text notifications to your clients, letting them know when a tech is on the way.

Manufacturing

One of the biggest challenges in manufacturing is unexpected employee absences. Our manufacturing and production clients rely on Call Management Resources to prevent work stoppage through our employee call off solutions.

Few things are as frustrating as showing up to work to the unpleasant surprise that you’re short-staffed for the day. In manufacturing, making sure employees are present to fulfill production needs is crucial. Instead of forcing supervisors to spend hours each week listening to voicemails and playing phone tag, Call Management Resources’ employee call off solutions allows managers to respond to staffing emergencies, and keep production lines running.

Customized 24/7 live answering, allowing you and your managers to focus on adherence to production schedules.

Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true employee emergency and follow your instructions to the letter.

Text notifications to your employees to help fill shifts.

Customized absence reporting delivery: receive notifications the way you want – email, text, integration with your HR system, or in a custom report.