Emergency Answering–Emergencies are unavoidable and can arise at any time. the important thing is how they’re handled. With our expertise and skill in delivering pertinent information both quickly and accurately – we guarantee that critical and urgent calls are handled correctly and with care.
Our highly trained agents are empathetic to the urgent calls from your customers. These calls can be triaged by our agents with the information given to the caller, messages take or we can immediately transfer the caller to a representative of your business as defined by your needs.
In the case of an emergency or disaster, you can be sure that our professional agents will communicate any messages in real time and without error. Plus, you can keep your business connected during any natural disaster, weather emergency or power loss and continue to meet your customers’ expectations.
All of our emergency answering solutions are completely customizable to the needs of your business. Any specifications you have will be handled with precision and care by our trained agents. Plus, each call is recorded for your review and time-stamped so that you’ll know your technicians’ response times to calls.