A Culture of Excellence
We work with some of the biggest companies to provide comprehensive and award-winning customer service. We partner with you to ensure that our dedicated agents meet your requirements and expectation. From thorough screening during the hiring phase to extensive training, we assemble the ideal team or call agents to handle your needs and assist your customers.
We only get better with time because our expertise grows with each call answered and each customer served. We hire US-based remote agents which enables us to always be up and running compared to having a physical location vulnerable to emergency disasters.
Gone Are Hiring Headaches
We staff and schedule to your specification – making sure that someone is available to answer phone calls, chats and emails – 24/7/365.
Choose dedicated enterprise solutions if you:
- Expect consistent call, email and/or chat traffic on a daily basis.
- Have a budget that will allow you to have dedicated call agents to handle your customers with your desired response times and needs.
- Have complex ordering, consultation or troubleshooting customer inquiries.
- Want to make a very personal connection with your customers and you’re looking for a partner to emulate your brand’s personality.
When it comes right down to it, businesses need a partner they can rely on for key business operations support. We have been the trusted solution for companies large and small since 1959.
Contact us today and we can build a solution to meet your customer care needs and business requirements.