Are you a big company with a lot of customers? Don’t worry – we have you covered. Our dedicated agents are extensively trained on your business, industry, culture, and way of thinking before they take a single call.
We work with some of the biggest companies in America and Canada to provide the best-in-class, comprehensive and award-winning customer service. Our team partners with you to ensure that our dedicated agents meet your requirements. From thorough screening during the hiring phase to extensive training, we assemble the ideal team to handle your needs and assist your customers.
The best part is that we only get better with time because our expertise grows with each call answered and each customer served. We hire both remote agents who work from home, as well as associates who work in our call center facilities. We staff and schedule to your specification – making sure that someone is available to answer phone calls, chats and emails – 24/7/365.
Choosing the customer service approach to use is an important decision for your business. When it comes right down to it, businesses need to have a good presence be it online or on the phone. Contact us and we can build a solution to meet your customer care needs.