Does your staff spend a lot of time answering basic questions about your hours, your location or necessary documentation? With our answering service and call center solutions, we can handle these calls at a fraction of the cost. Using our services to screen calls and answer questions allows you to filter the most important and time-sensitive issues to your best people. We also work to reduce the “culture of interruption” faced by many government agencies. By not having to worry about a constantly ringing phone, your staff can focus on larger projects, more intense problems and improving general efficiency.
If you never want to miss another call, call us today and we’ll walk you through our affordable and customized options.
- No hold times
- Calls answered in three rings or less.
- Expert live-answer agents 24/7
- Customized scripts
- Specialized call screening
- Your own 800 number
- Voicemail and IVR services
- In-house IT Department
- Custom account and software design capabilities
- Online account access
- Advanced on-call scheduling
- Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruption.
- Cost and efficiency-focused answer
- Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.
- Real Time Online On-Call Management allows you to easily manage any on-call schedule online and determine who gets calls when and in which order.
- Customized Message Delivery helps you to receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator