Industries

We understand the business of healthcare is changing – with increased costs, new government regulation, shifts in consumer behavior and an ever-changing insurance industry. Some organizations are struggling with balancing quality service and quality care in a cost-effective way.

We help physicians and other healthcare professionals cost-effectively create better outcomes for patients, customers and callers by making it easier to provide excellent service and care via phone, email or text. We handle your callers, leaving you free to focus on the immediate needs of your patients.

• No hold times
• Calls answered in three rings or less.
• Expert live-answer agents 24/7
• Customized scripts
• Specialized call screening
• Your own 800 number
• Voicemail and IVR services
• In-house IT Department
• Custom account and software design capabilities
• Online account access
• Advanced on-call scheduling

Healthcare and Medical Answering

We understand that providing answering services for the medical profession is a demanding and complex task that requires a high level of professionalism and accuracy from our agents. We have developed our web-based systems to meet the needs of today’s connected medical staff and can easily accommodate any size practice or hospital.

By building the plans that work with the demands of medical offices large and small, from single physician practices to multiple physician clinics and hospitals, we can offer solutions that far surpass the limitations that medical answering services once had. Error-free dispatching, combined with multiple message notification processes, help us maintain leadership within the medical messaging industry.

You remain available to your clients at any time of the day with our customizable medical answering services. You can effectively coordinate after-hours care even after your office is closed. Urgent messages can be texted, paged, emailed or called directly to an on-call in order to accommodate your patients quickly and ensure customer retention.

• Customized 24/7 live answering, allowing you and your employees to focus on existing patients, customers and projects without interruption.
• Cost and efficiency-focused answer
• Emergency dispatching and escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.
• Real-time Online On-Call Management allows you to easily manage any on-call schedule and determine who gets calls when and in which order.
• Customized Message Delivery helps you to receive messages the way you want them – email, cell, voicemail, fax, online, pager and/or live operator