Missing a call when it’s an emergency could mean losing out on a potential lifelong client. If the air conditioning breaks in the heat of summer and you’re too busy to answer – that customer will just call the next available business.
Our team understands that answering emergency calls and converting potential leads is essential to growing your business. With nearly 60 years of experience handling HVAC and plumbing calls, we know what it takes to keep your clients and potential clients happy and satisfied.
- No hold times
- Calls answered in three rings or less.
- Expert live-answer agents 24/7
- Customized scripts
- Specialized call screening
- Your own 800 number
- Voicemail and IVR services
- In-house IT Department
- Custom account and software design capabilities
- Online account access
- Advanced on-call scheduling
- Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruption.
- Cost and efficiency-focused call answering
- Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.
- Real Time Online On-Call Management allows you to easily manage any on-call schedule online and determine who gets calls when and in which order.
- Customized Message Delivery helps you to receive messages the way you want them – email, cell, voicemail, fax, online, pager and/or live operator