We help utility clients by triaging customer service requests, taking calls and starting tickets. Reduce outage times and protect your customers by outsourcing your utility answering services to us. Our career agents handle all of the simultaneous calls that come in during power outages, which allows you to focus on solving the problem at hand. Your customers will not only appreciate being able to speak with a live person, but they’ll also be reassured that their concerns are heard and the problem is being resolved.
If you never want to miss another call, call us today and we’ll walk you through our affordable and customized options.
- No hold times
- Calls answered in three rings or less.
- Expert live-answer agents 24/7
- Customized scripts
- Specialized call screening
- Your own 800 number
- Voicemail and IVR services
- In-house IT Department
- Custom account and software design capabilities
- Online account access
- Advanced on-call scheduling
- Customized 24/7 live answering, allowing you and your employees to focus on existing customers and projects without interruption.
- Cost and efficiency-focused answers
- Emergency Dispatching and Escalation. Based on your customized script, we will know what is a true emergency and follow your instructions to the letter.
- Real Time Online On-Call Management allows you to easily manage any on-call schedule online and determine who gets calls when and in which order.
- ETA text notifications to your clients, letting them know when a tech is on the way.
- Customized Message Delivery: receive messages the way you want them – email, cell, voicemail, fax, online, pager and/or live operator.