Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
February 22, 2021
As if the pandemic shutdown last year wasn’t enough, the tragic and difficult power disruptions and weather events in Texas this past week are just another reminder that disaster planning needs to be a top priority for all companies. Planning for unforeseeable events can mean the difference between a business weathering a storm and being there for your customers, or falling victim to these modern-day disasters that seem to happen all too frequently.
As an outsourced call center solution, Call Management Resources has been an offsite, business operations resource for companies large and small for over 60 years. We can be your front line of business operations when locations are offline or serve at the ready for overflow capacity when you are experiencing higher call volumes or when you are short on staff.
Our emergency planning services include:
Whether you are planning to outsource your entire customer service operation or would like a backup solution if they are needed, Call Management Resources can be your trusted call center solution. You will have experienced, US-based agents ready at a moment’s notice to be the voice on the other end of your phones.
Contact us today so that we can design a plan customized to the unique needs of your business. There are many unknowns in today’s business environment, and having a business continuity plan and partner will ensure that when disaster strikes, you are ready to keep serving your valuable customers.