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Call Management Resources

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Answering Late Night Calls from Cold Customers

January 16, 2020

This time of year can be busy with winter weather and emergency calls from cold customers without heat. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. Like any small to medium-sized […]

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Start 2020 Strong

December 11, 2019

As the year (and decade!) winds down and the holidays are upon us, most businesses go on autopilot for the remainder of the year, but the most successful companies are gearing up for a strong first quarter and an even stronger 2020.  Is your company ready to make 2020 your most profitable year yet? Did […]

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Making a 4-Day Workweek Work

November 13, 2019

Want happier and more productive employees? Try the 4-day work week!  You’ve probably heard about how a 4-day work week can boost productivity. Microsoft has been in the news recently after its 4-day workweek experiment in Japan led to a 40% increase in productivity.  By shortening the workweek, many companies find their employees focus their […]

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The Arctic blast is here. Is your HVAC business ready?

November 11, 2019

Missing customer calls will cost your HVAC business money.  The National Weather Service is forecasting daily record cold temperatures throughout the U.S. next week. In fact, they anticipate the Arctic blast will break 170 record temperatures and be followed by an extremely harsh winter. This means that if you own an HVAC business, you are […]

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Are you answering the same questions over and over?

October 22, 2019

How late are you open today? When will your new product be available? Are you taking new patients? Running the day-to-day operations of your business can be time-consuming.  Do you find yourself answering the same questions over and over again from your customers? Hours of operations, product availability, service coverage and other basic business information […]

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Preparing for the Holiday Order Rush

September 30, 2019

Do you run an e-commerce site that is swamped during the holiday season? Questions about products, problems with orders and returns can keep even the best-staffed operation overworked from Black Friday well into the new year Do you provide your customers with a customer service number to ask questions and take orders over the phone […]

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Handling Emergency Calls and Unexpected Spikes in Call Volume

September 16, 2019

Does your business face sudden bursts of business or needs for support?  This episodic demand in volume can occur with many types of businesses: insurance companies dealing with large disasters, product manufacturers involved with a product recall, law firms handling large class-action lawsuits or countless other organizations dealing with bad press or company crisis. Do […]

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Recession-Proofing Your Business

September 5, 2019

It seems like every day there are new signs that a recession could be right around the corner. A U.S.-China trade war, a slowing global economy, falling interest rates in the bond market, just to name a few. Economic ups and downs are a natural part of a capitalist economy and since the great recession […]

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Call Management Resources Named One of America’s Fastest-Growing Private Companies by Inc. Magazine

August 14, 2019

Inc. magazine today revealed that Call Management Resources is No. 4106 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, […]

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Don’t Forget the Customer Service

August 1, 2019

So you’ve made a great app or are getting ready to launch a new, innovative product? All of the bugs have been ironed out, the marketing is ready to go and staff is excited to debut their creation to the world, but have you’ve forgotten one of the most important things, customer service? When new […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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