Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
June 30, 2021
It’s beginning to look a lot like Christmas!
Well, not for most people, but if you are in the retail and e-commerce business, you are probably gearing up for the holiday season.
The economy will be booming and sales will be brisk. You are probably planning large stocks of your products to be on hand, but are you planning for the rush of customer service calls?
Questions about products, problems with orders and returns can keep even the best-staffed operation overworked from Black Friday well into the new year.
Will you be ready?
At Call Management Resources, we can seamlessly take your calls, as if we are you, answering customer questions and taking orders. Even the smallest of e-commerce companies can afford our services and find we boost the bottom line through increased sales and less employee staffing.
Think your website can do it all without live customer service?
While many people prefer to order products and find product information online, research shows that when a customer is confused with the order process or has trouble finding information, they prefer to talk with a live person.
Tired of the holiday staffing rollercoaster?
Let staffing up for the holidays and then letting people go during slow times will be a thing of the past. We are equipped to absorb the call traffic you send us while allowing you to adjust call packages to fit your business needs as they fluctuate throughout the year, optimizing your budget and maximizing your profits.
Imagine for a minute that you have a professionally trained customer service agent taking your calls 24-hours a day, 7 days a week, answering product questions and ready to take orders from your customers. Think of the potential increase in sales your e-commerce site can have over the competition simply by having an 800 number on each page with a live person ready to help your customers. Orders flow into your system and gone are the headaches of staffing and training an in-house call center staff.
Contact us today and we can be your partner for the holiday season and year-round.
Missed Calls Cost You Money.
Answered Calls Make You Money.
We Answer Calls. ©