Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
June 1, 2022
Between a bad cold and flu season and the arrival of Omnicron, the fall and winter last year saw calls to doctor’s offices and other healthcare facilities spike to record highs. We know because we answer calls for small practices and large healthcare organizations nationwide.
The recent strains on the healthcare industry have prompted many practices to rethink their processes, staffing and procedures to best handle the increased demands for their services. At Call Management Resources, we have recognized the importance of being a partner for outsourced office services rather than just your traditional overnight answering service.
Think an answering service is only good for after-hours answering?
A modern answering service can be a vital partner for your daily office operations, creating efficiencies and saving you time and money.
Services beyond the traditional after-hours answering include:
Full-Time Virtual Receptionist Services: The receptionist desk at a medical office can be a staffing nightmare and a major cost center for any office. Many practices are moving from after-hours answering to full-time virtual receptionist services. Call Management Resources can scale with your call volume and you will never have to worry about call-offs or training new staff.
Secure, HIPAA Compliant Patient Information Integration: Our call agents are trained to take the most accurate information and your calls can be processed faster and with more ease for the patient when we have access to your patient database. Once we confirm information based on HIPAA requirements, we can pull all information needed on the caller so that contact information is accurate and the caller does not have to repeat information that you already have.
Appointment Scheduling: Can your answering service access your scheduling system? With modern API’s, we can schedule patients and access information within your scheduling software.
Intake Information Gathering: Taking information over the phone for new patients can tie up valuable staff time. Call Management Resources can do new patient intake for you, day or night, gathering all of the information you need, qualifying insurance coverage, and all at the convenience of your new patients.
Decision Tree Information Lines with Custom Scripting: Are you experiencing calls regarding potential symptoms of COVID-19? Do you need to give out information based on questions answered by your callers? With our custom scripting, we can handle the most complex of decision trees and deliver information to your caller or triage calls to transfer only the most pressing calls to your on-call staff.
Complex On-Call Scheduling: Have a complex on-call schedule with many changes throughout the week? Or do you have cascading steps depending on who is available? With Call Management Resources’ online client interface, you can change on-call schedules in real-time and utilize our expert account managers to help build the best system to suit your practice’s unique needs.
Don’t be left flat-footed when flu season arrives. Build extra capacity and save money by partnering with Call Management Resources.
Contact one of our sales executives today so that we can build a call solution to fit your exact needs.