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How to Know if Your Business Needs an Answering Service

February 2, 2023

If your business is growing, an answering service like Call Management Resources may be a good way to stay in touch with customers and give them the best possible service. Here are some signs you should look out for that might indicate it’s time to consider an answering service: 1. You’re overwhelmed by calls If […]

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Outsourcing Customer Service for Field Service Contractors – Increase Efficiency and Grow Your Business

January 27, 2023

Field service contractors such as Plumbers and HVAC technicians are increasingly turning to customer service outsourcing as a way of growing their businesses. With the rise in technology and improved communication systems, more and more, customers expect quick and efficient customer service responses. This is where field service contractors can benefit from customer service outsourcing […]

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Hiring Staff Doesn’t Mean Hiring Employees

January 20, 2023

Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]

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Do You Have a Customer Service Backup Plan?

January 12, 2023

As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]

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Preparing for a Recession

October 11, 2022

According to a recent KPMG survey, over 90% of CEOs believe there will be a recession within the next 12 months and a vast majority of those think it will be a difficult one on business. How Can You Prepare To Thrive in an Economic Downturn? The answer is simple. Focus on customer service excellence […]

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Customers Still Want to Talk

June 20, 2022

We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]

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A Call-Off Solution That Works

June 13, 2022

The past few years have seen absenteeism in the workplace skyrocket, leaving already understaffed companies in a pinch. How does your company handle employee call-offs? Some organizations take the traditional approach, having managers take calls at all hours of the day or night and scramble to fill shifts with on-call employees. Others have switched to […]

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From Answer Service to Business Operations Support Center

June 7, 2022

Our clients utilize our answering solutions not only for traditional after-hour answering services but for everything from e-commerce order-taking to complex technical support. We often say, “If you can do it on the phone, we can do it for you.” During times of uncertainty and crisis, clients have been requesting additions to their regular services […]

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Prepare for the Flu Season Rush

June 1, 2022

Between a bad cold and flu season and the arrival of Omnicron, the fall and winter last year saw calls to doctor’s offices and other healthcare facilities spike to record highs. We know because we answer calls for small practices and large healthcare organizations nationwide. The recent strains on the healthcare industry have prompted many […]

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Need Help Managing Your Rental Properties?

May 23, 2022

Are you a real estate investor who has purchased rental properties to provide you with ongoing income?  Many investors are finding that rental properties are a great way to earn recurring income into retirement. Inevitably, those with small holdings struggle with the decision to hire a property management company or manage the properties themselves. Typically […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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