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Need Help Managing Your Rental Properties?

May 23, 2022

Are you a real estate investor who has purchased rental properties to provide you ongoing income?  Many investors are finding that rental properties are a great way to earn recurring income into retirement. Inevitably, those with small holdings struggle with the decision to hire a property management company or manage the properties themselves. Typically the […]

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Are Your Phones Covered for Summer Vacations?

May 16, 2022

Summer vacation time is almost upon us. Everyone is starting to enjoy the warm weather and thinking about those beach trips with family and friends. Are You Ready for Short-Staffed Days? Did you know that you can partner with a US-based, outsourced call center like Call Management Resources to answer your phones? You can roll […]

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Is Your Answering Partner Experiencing Outages?

May 12, 2022

When an outsourced answering service and call center provider is down, it has the potential to take out the phones for 1000’s of businesses. You may be one of them or have the potential to be if you don’t choose wisely who you trust to take your calls. As an outsourced call answering solution, Call […]

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No Cruel Summer for You and Your Staff

March 22, 2022

Spring is here and summer is just around the corner. It’s that time of year that many homeowners are about to learn that their air conditioner didn’t make it through the winter.  Entering HVAC Busy Season  Sometimes it’s manageable and easy to stay on top of the rush of customer demands and other times you […]

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The Most Delicate Calls

March 1, 2022

Empathy – The Highest Level of Training At Call Management Resources we have 5 levels of training and our highest level takes calls of a delicate nature: hospice, funeral homes and special projects where there are potentially emotional callers. Understanding empathy and expressing it over the phone is key to this type of call: a […]

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How We Attract and Retain Employees

February 23, 2022

My dad started Call Management Resources over 62 years ago and I have run the company since 1978. I can tell you, this is one of the tightest labor markets I’ve seen. It has been increasingly difficult for every industry to attract and retain quality employees. At Call Management Resources, we are in the business […]

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Swamped with Employee Call-Offs?

January 26, 2022

Are your managers spending a lot of valuable time handling employee call-offs? With Covid at an all-time high coupled with flu season and a tight labor market, finding employees to cover every shift can be difficult and time-consuming. Call Management Resources can help! We have developed our T.E.A.M.©, Total Employee Attendance Management, solution to provide […]

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A 2022 Customer Service Makeover

January 11, 2022

With the employment market tight, customer service at many companies has taken a dive in the past year as businesses have struggled to fill positions and operate with many out on sick leave. This could leave your most loyal customers upset and money on the table from lost new business. Did you know that 96% […]

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Mimi Webb Returns to US-based Call Center and Answering Solution Company

January 7, 2022

Webb to Grow Partnerships As Call Management Resources Experiences Rapid Growth Call Management Resources, named one of America’s Fastest-Growing Private Companies by Inc. 5000, announced today that Mimi Webb will return to the 62-year old Call Center Company company as Director of Partner Engagement. Webb returns to Call Management Resources after a 3-year hiatus working […]

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Fight Inflation and Improve Your Customer Service

November 30, 2021

Is Inflation Taking a Toll on Your Business? From wages to the cost of materials and service, businesses everywhere are seeing the cost of doing business skyrocket in the past year. And should we even mention the difficulty of finding great employees right now? Outsourcing Your Customer Service Cuts Cost Did you know that you […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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