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Customers Still Want to Talk

June 20, 2022

We all have those people in our lives who want to call instead of text, right? Well, much like in our personal lives, many businesses have shifted their customer service focus to the web and social media while missing the customers that desire the in-person or over-the-phone personal touch. Some companies don’t even have a […]

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A Call-Off Solution That Works

June 13, 2022

The past few years have seen absenteeism in the workplace skyrocket, leaving already understaffed companies in a pinch. How does your company handle employee call-offs? Some organizations take the traditional approach, having managers take calls at all hours of the day or night and scramble to fill shifts with on-call employees. Others have switched to […]

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From Answer Service to Business Operations Support Center

June 7, 2022

Our clients utilize our answering solutions not only for traditional after-hour answering services but for everything from e-commerce order taking to complex technical support. We often say, “If you can do it on the phone, we can do it for you.” During times of uncertainty and crisis, clients have been requesting additions to their regular […]

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Prepare for the Flu Season Rush

June 1, 2022

Between a bad cold and flu season and the arrival of Omnicron, the fall and winter last year saw calls to doctor’s offices and other healthcare facilities spike to record highs. We know because we answer calls for small practices and large healthcare organizations nationwide. The recent strains on the healthcare industry have prompted many […]

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Need Help Managing Your Rental Properties?

May 23, 2022

Are you a real estate investor who has purchased rental properties to provide you ongoing income?  Many investors are finding that rental properties are a great way to earn recurring income into retirement. Inevitably, those with small holdings struggle with the decision to hire a property management company or manage the properties themselves. Typically the […]

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Are Your Phones Covered for Summer Vacations?

May 16, 2022

Summer vacation time is almost upon us. Everyone is starting to enjoy the warm weather and thinking about those beach trips with family and friends. Are You Ready for Short-Staffed Days? Did you know that you can partner with a US-based, outsourced call center like Call Management Resources to answer your phones? You can roll […]

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Is Your Answering Partner Experiencing Outages?

May 12, 2022

When an outsourced answering service and call center provider is down, it has the potential to take out the phones for 1000’s of businesses. You may be one of them or have the potential to be if you don’t choose wisely who you trust to take your calls. As an outsourced call answering solution, Call […]

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No Cruel Summer for You and Your Staff

March 22, 2022

Spring is here and summer is just around the corner. It’s that time of year that many homeowners are about to learn that their air conditioner didn’t make it through the winter.  Entering HVAC Busy Season  Sometimes it’s manageable and easy to stay on top of the rush of customer demands and other times you […]

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The Most Delicate Calls

March 1, 2022

Empathy – The Highest Level of Training At Call Management Resources we have 5 levels of training and our highest level takes calls of a delicate nature: hospice, funeral homes and special projects where there are potentially emotional callers. Understanding empathy and expressing it over the phone is key to this type of call: a […]

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How We Attract and Retain Employees

February 23, 2022

My dad started Call Management Resources over 62 years ago and I have run the company since 1978. I can tell you, this is one of the tightest labor markets I’ve seen. It has been increasingly difficult for every industry to attract and retain quality employees. At Call Management Resources, we are in the business […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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