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How We Attract and Retain Employees

February 23, 2022

My dad started Call Management Resources over 62 years ago and I have run the company since 1978. I can tell you, this is one of the tightest labor markets I’ve seen. It has been increasingly difficult for every industry to attract and retain quality employees. At Call Management Resources, we are in the business […]

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Swamped with Employee Call-Offs?

January 26, 2022

Are your managers spending a lot of valuable time handling employee call-offs? With Covid at an all-time high coupled with flu season and a tight labor market, finding employees to cover every shift can be difficult and time-consuming. Call Management Resources can help! We have developed our T.E.A.M.©, Total Employee Attendance Management, solution to provide […]

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A 2022 Customer Service Makeover

January 11, 2022

With the employment market tight, customer service at many companies has taken a dive in the past year as businesses have struggled to fill positions and operate with many out on sick leave. This could leave your most loyal customers upset and money on the table from lost new business. Did you know that 96% […]

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Mimi Webb Returns to US-based Call Center and Answering Solution Company

January 7, 2022

Webb to Grow Partnerships As Call Management Resources Experiences Rapid Growth Call Management Resources, named one of America’s Fastest-Growing Private Companies by Inc. 5000, announced today that Mimi Webb will return to the 62-year old Call Center Company company as Director of Partner Engagement. Webb returns to Call Management Resources after a 3-year hiatus working […]

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Fight Inflation and Improve Your Customer Service

November 30, 2021

Is Inflation Taking a Toll on Your Business? From wages to the cost of materials and service, businesses everywhere are seeing the cost of doing business skyrocket in the past year. And should we even mention the difficulty of finding great employees right now? Outsourcing Your Customer Service Cuts Cost Did you know that you […]

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Why You Need Live Call Screening

October 20, 2021

Oh no, voicemail again!?! Ugh… That’s probably what your clients are saying every time they are unable to reach you if you are a 1 person business. From realtors to consultants to legal solo practices, having your calls ring to your cell phone or office phone’s voicemail has probably been your standard practice; often missing […]

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How A 61 Year Company Keeps Making the Inc 5000

September 30, 2021

Staying in business for over 60 years is hard enough, but continuing to maintain industry leadership and be recognized as one of America’s Fastest-Growing Private Companies by Inc 5000 is a special feat. At Call Management Resources, we are proud that we have been recognized again by Inc Magazine for their 2021 list of America’s […]

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Call Management Resources Ranks No. 4451 on the 2021 Inc. 5000

September 13, 2021

NEW YORK, August 17, 2021 – Inc. magazine today revealed that Call Management Resources is No. 4451 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, […]

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More Than a Medical Answering Service

August 6, 2021

Think an answering service is only good for after-hours answering?  Think again… Over the past 60 years, we’ve seen the answering service needs of medical practices change from paper-based messaging to paging to HIPAA compliant phone apps. Not only have the modes of message delivery changed, the applications we have developed to enhance the productivity […]

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AC Repairs Burning Up Your Phone?

July 2, 2021

The heatwave across the country means only one thing for those in the HVAC business…busy, busy, busy. With the rush of business comes all of those phone calls, day and night, from hot clients looking for relief.  How are you taking client and potential customer calls, 24/7? At Call Management Resources, we are HVAC answering […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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