Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
February 15, 2024
Businesses need to respond to customer inquiries and concerns quickly and efficiently. An answering service can be an invaluable asset for managing these needs, but how do you choose the best one for your company? In this blog post, we will discuss the best practices for selecting an answering service and explain why Call Management […]
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February 13, 2024
In today’s competitive business environment, exceptional customer service is more important than ever. For many companies, this means outsourcing their call-answering needs to professional answering services. While there are numerous options available, choosing a provider that utilizes 100% US-based call center agents, like Call Management Resources, can bring a variety of benefits to businesses of […]
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February 8, 2024
In any call center, handling angry callers is an inevitable part of the job. At Call Management Resources, we understand the importance of effectively managing these difficult situations to maintain customer satisfaction and keep emotions in check. This is why our 100% US-based call agents are specifically trained to defuse anger and resolve issues professionally. […]
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February 6, 2024
Our phones have become indispensable tools for both personal and professional communication. However, the constant influx of calls can make it difficult to distinguish between essential contacts and unwanted ones, such as spam calls, telemarketers, or robocalls. To address this issue, Call Management Resources has developed live call screening and virtual receptionist services for companies […]
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January 29, 2024
In today’s fast-paced world, customer expectations are continuously evolving. As a result, businesses must keep up with these changes to remain relevant and maintain a competitive edge. The customer service landscape has seen a considerable shift in recent years, with customers now expecting more personalized, efficient, and seamless experiences. The New Era of Customer Service: […]
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January 22, 2024
When it comes to answering services, Call Management Resources understands that pricing is a critical factor for businesses looking to outsource their call-handling needs. We believe in providing transparent pricing structures that are fair and competitive, while still maintaining our high level of service quality. Our pricing model is based on three main factors: a […]
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January 11, 2024
As the saying goes, “You never get a second chance to make a first impression.” This couldn’t be more accurate when it comes to customer interactions. A not-so-great customer interaction can be more than just an annoyance; it can have a significant, long-lasting impact on your business. In today’s competitive landscape, delivering exceptional customer service […]
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January 9, 2024
Handling appointment scheduling can be a tedious yet necessary task for many businesses, from medical practices and law firms to service providers. However, it doesn’t have to be a burden on your business. Outsourcing appointment scheduling to Call Management Resources can free up your time and provide a hassle-free solution to managing customer requests. Here’s […]
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January 4, 2024
A responsive and efficient help desk is vital for maintaining customer satisfaction and loyalty. However, managing and maintaining in-house help desk support can be both time-consuming and costly. That’s where outsourcing your help desk calls to a trusted partner like Call Management Resources comes in. In this blog post, we’ll outline how outsourcing your help […]
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January 2, 2024
In today’s hyper-competitive business landscape, customer service can make or break a company’s reputation. Customers expect quick and personalized responses to their inquiries and concerns, and failing to meet these expectations can result in lost sales and damage to your brand. Outsourcing your customer service to Call Management Resources can be an effective way to […]
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