Our expert agents gather key information from the caller such as name, telephone number, and 5 or 6 questions worth of information. We help with:
  • Detailed notes for all messages – No more lost calls or notes written down on pieces of scrap paper. Messages can be documented in whatever form suits your needs, including email, web, text, voicemail and more.
  • Custom scripts – We’ll work with you to produce a script detailing the information you want your caller to receive.
  • Expert call handling – Your contacts are greeted with professionalism and agents have the information they need about your business to handle all calls with confidence.
In this environment we handle everything from basic message taking to emergency call situations. And we can serve thousands of different clients across dozens of industries.

This incredibly valuable service provides so much flexibility in your business and helps you by:

  • Creating more time for you and your staff to be productive and focus on the most important tasks.
  • Increasing coverage and availability for your callers to reach your company with our 24/7 after-hours and overflow answering.
  • Capturing more leads with 24-hour answering service coverage.
  • Enabling you to expand into new markets with our bilingual team handling both your English and Spanish-speaking callers.

Now Boarding: Answering Services

Services

Our team of expert agents are ready to handle your calls, every hour of every day.

Answering Services Basic Plan
Answering Services Enhanced Plan
Agent Skill Level
Level 1
Level 2
Close
Agent Skill Level

Our training is grouped into several levels allowing our agents to develop exceptional call handling habits and perfect the skills needed to progress to the next level and answer more complex calls.

Voicemail Box(es)
Included
Included
Close
Voicemail Box(es)

On-demand access to a centralized electronic system that can store messages from telephone callers.

Interactive Voice Response (IVR)
Included
Included
Close
Interactive Voice Response (IVR)

A technology that automates interactions with telephone callers.

Basic Live Agent Answering
Included
Included
Close
Basic Live Agent Answering

Our agents gather basic contact information and a brief message.

Detailed Live Agent Answering
Included
Included
Close
Detailed Live Agent Answering

Our agents gather contact information, a thorough message and data that is account specific and tailored to suit each client.

Live Agent Answering with Automatic Message Delivery
Included
Included
Close
Live Agent Answering with Automatic Message Delivery

Our agents answer the call and gather information requested by the client. The message is then delivered, often via text or email, directly to the client without additional processes or delay.

Mass Text Notification
Included
Included
Close
Mass Text Notification

After a message is taken, an account can be programmed to send a notification to a single person or batch send the message to numerous members of an organization.

Live Agent – Easy Decision-Based
Not Included
Included
Close
Live Agent – Easy Decision-Based

Our agents are able to assist callers needs through easy decision-based processes via simple, scripted questions to determine the correct outcome for the caller.

Live Agent – Easy Detailed Decision-Based
Not Included
Included
Close
Live Agent – Easy Detailed Decision-Based

Scripted questions are tailored to enable our agents to assist a caller and allow for the resolution of the caller’s needs for a variety of scenarios.

Live Agent Message with 1-step Notification/Delivery
Not Included
Included
Close
Live Agent Message with 1-step Notification/Delivery

After gathering the requested information for our client, our agents will deliver the message, either via text, email or phone to the contact designated by the client.

Live Agent Receptionist
Not Included
Included
Close
Live Agent Receptionist

Our trained agents answer the call, gather requested information and routes the call to the appropriate person in an organization. Often this will happen through an assisted transfer which allows our agents to announce the caller information to the recipient of the call.

Select a plan to launch your business forward:
Now Boarding

Answering Services

Plan

You have selected the Answering Services Package. Before launch, we need a little information to set up a consultation.


    Successful Missions

    Examples of existing clients with Basic Plan:
    • A large real estate firm: Tenant relations, vacancy inquiries
    • A drug and alcohol rehab facility: Insurance prequalification
    • A mid-sized medical practice: Afterhours coverage with dispatch to on-call doctors
    Examples of existing clients with Enhanced Plan:
    • Large property management company: Tenant Relations
    • Fortune 15 pharma co: Bulk pharmaceutical reordering for pharmacy clients
    • Gaming company: General information
    • Medical managed services organization: Afterhours on-call dispatching to nurses

    We serve a diverse range of industries.

    Our greatest asset is the collection of great minds, great hearts, and hard workers that make up our team. We hire the best in the business and train them on 100% accuracy, unparalleled customer service, and acting as a seamless extension of your business.

    Our Industries

    More Services