Our expert agents gather key information from the caller such as name, telephone number, and 5 or 6 questions worth of information. We help with:

• Detailed notes for all messages – No more lost calls or notes written down on pieces of scrap paper. Messages can be documented in whatever form suits your needs, including email, web, text, voicemail and more.
• Custom scripts – We’ll work with you to produce a script detailing the information you want your caller to receive.
• Expert call handling – Your contacts are greeted with professionalism and agents have the information they need about your business to handle all calls with confidence.

In this environment we handle everything from basic message taking to emergency call situations. And we can serve thousands of different clients across dozens of industries.

This incredibly valuable service provides so much flexibility in your business and helps you by:

• Creating more time for you and your staff to be productive and focus on the most important tasks.
• Increasing coverage and availability for your callers to reach your company with our 24/7 after-hours and overflow answering.
• Capturing more leads with 24-hour answering service coverage.
• Enabling you to expand into new markets with our bilingual team handling both your English and Spanish-speaking callers.

Successful Missions

Examples of existing clients with Basic Plan:

• A large real estate firm: Tenant relations, vacancy inquiries
• A drug and alcohol rehab facility: Insurance prequalification
• A mid-sized medical practice: Afterhours coverage with dispatch to on-call doctors

Examples of existing clients with Enhanced Plan:

• Large property management company: Tenant Relations
• Fortune 15 pharma co: Bulk pharmaceutical reordering for pharmacy clients
• Gaming company: General information
• Medical managed services organization: Afterhours on-call dispatching to nurses