Call Center calls are generally more complex and call durations are usually longer; about 8-15 minutes. When you have calls of this duration and complexity, an agent trained to be an expert on this account that can support very complex calls and focus on a large number of details is required.
Building out, staffing and managing your own call center is extremely expensive. The process of hiring and training agents alone can be a huge challenge. Then you still have to consider the space, equipment, systems, quality assurance and human resources support. The list goes on and costs grow exponentially. This is why many companies choose to partner with a call center outsourcing expert like Call Management Resources. We have invested heavily in talented people, the best training practices and powerful technology to provide the highest caliber call center services in the country.
So Why Hire Us? We Save (and Make!) You Money!
Outsourcing your customer service doesn’t just save you money on operating costs; it makes you money, too! We help convert customer service concerns into revenue by creating opportunity and driving your customers back to your products time and time again. Because our call center is already set up with the best technology, your business can transfer its calls without hassle or infrastructure build-out. Call centers can share their agents, too – which reduces costs for you.
We Scale Better – We Grow When You Grow
If your business is expanding or just about to launch a new marketing initiative, then you need to be able to handle an increased volume of calls that may be coming in. If your call center operations are small, outsourced call centers can handle it, and then later easily re-evaluate when the calls start coming in larger volume.
We Know What We are Doing!
With 60 years of experience, we know what we are doing. We know that to be the best, we have to use the best technology, offer great value, hold ourselves accountable and hire the best people we can possibly find – regardless of geographic hiring limitations.