At Call Management Resources, we know that missed calls or less-than-stellar service are huge missed opportunities. Our Call Center Services are an incredible value and a great way to create capacity in your business, handle complex customer requests, and scale affordably.
Call Center calls are generally more complex and call durations are usually longer; about 8-15 minutes. When you have calls of this duration and complexity, an agent trained to be an expert on this account that can support very complex calls and focus on a large number of details is required.
Building out, staffing and managing your own call center is extremely expensive. The process of hiring and training agents alone can be a huge challenge. Then you still have to consider the space, equipment, systems, quality assurance and human resources support. The list goes on and costs grow exponentially. This is why many companies choose to partner with a call center outsourcing expert like Call Management Resources. We have invested heavily in talented people, the best training practices and powerful technology to provide the highest caliber call center services in the country.
Outsourcing your customer service doesn’t just save you money on operating costs; it makes you money, too! We help convert customer service concerns into revenue by creating opportunity and driving your customers back to your products time and time again. Because our call center is already set up with the best technology, your business can transfer its calls without hassle or infrastructure build-out. Call centers can share their agents, too – which reduces costs for you.
If your business is expanding or just about to launch a new marketing initiative, then you need to be able to handle an increased volume of calls that may be coming in. If your call center operations are small, outsourced call centers can handle it, and then later easily re-evaluate when the calls start coming in larger volume.
With 60 years of experience, we know what we are doing. We know that to be the best, we have to use the best technology, offer great value, hold ourselves accountable and hire the best people we can possibly find – regardless of geographic hiring limitations.
Our team of expert agents are ready to handle your calls, every hour of every day.
Our training is grouped into several levels allowing our agents to develop exceptional call handling habits and perfect the skills needed to progress to the next level and answer more complex calls.
On-demand access to a centralized electronic system that can store messages from telephone callers.
A technology that automates interactions with telephone callers.
Our experienced agents take a brief message and collect various information items based on client instructions .
Our experienced agents take a detailed message and may collect various information items based on client instructions
Our experienced agents take a short a message and may collect various information items based on client instructions and then automatically send the message to the client via email or text.
Our agents take a detailed message and may collect various information items based on client instructions and then automatically send the message to the client via email, text, or live transfer.
Our trained agents answer the call, gather requested information and routes the call to the appropriate person through an assisted transfer which allows our agents to announce the caller information to the recipient of the call.
Our experienced agents answer your customer service calls just like your own staff.
Our experienced agents provide troubleshooting support for a product or device .
Our agents perform basic IT functions including password resets and basic troubleshooting.
Our experienced agents book your appointments and help convert leads to real, revenue-generating visits.
Answering phones, receiving messages, dispatching calls and providing support are just a few of the services we provide in our custom-tailored call center solutions for clients. Let our experienced team work with you to develop the call and message handling solutions that are best for your organization.
Plan
You have selected the Call Center Services Package. Before launch, we need a little information to set up a consultation.