Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
December 11, 2019
As the year (and decade!) winds down and the holidays are upon us, most businesses go on autopilot for the remainder of the year, but the most successful companies are gearing up for a strong first quarter and an even stronger 2020.
Is your company ready to make 2020 your most profitable year yet?
Did you know that 96% of customers say that customer experience is important to their loyalty to a brand? Better customer service affects the bottom line. Companies with superior customer experience bring in 5.7 times more revenue than those that lag.
You can improve your customer experience and boost revenue in 2020!
Are you providing your customers with a trained customer service representative 24/7 to answer questions, take orders, dispatch technicians and process returns? 68% of customers say that the customer service agent is key to a positive experience, but businesses can find it challenging to train and staff call centers while adjusting for seasonal volume fluctuations.
Often small companies and those looking to tighten budgets cut service representatives and opt for their website to do the heavy lifting of servicing the customer. It is true that some customers prefer to handle their transactions online without ever interacting with a live person, but studies have shown when a customer is confused online or has trouble finding information, they prefer to talk with a live person.
There is a solution!
For over 60 years, Call Management Resources has been the call answering solution of choice for businesses large and small, providing 24/7 customer service and unmatched customer experience for our partner companies. We utilized the most experienced call center agents to capture new leads, delight your customers and boost revenue. We will be a vital extension of your business and a key part of your improved customer experience for 2020.
Contact us today and let us work with you to make 2020 your most profitable year yet!