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Call Management Resources

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The Best Kept Secret to Solve HR Headaches

May 6, 2019

How much time do you spend on the phone every day? Calls about benefits, phone interviews, and employee call-offs can easily swamp your already busy day. While these types of calls are essential for successful recruitment and retention of top talent, most can be handled in a call center environment with agents trained to handle your HR call requirements. Partnering with a call center company can free up your valuable time so that you can focus on more complex HR tasks and attract the best employees.

Are you expected to do initial phone interviews before handing them off to the hiring manager? Most of the time, that involves prescripted questions, a lot of transcribing – a big drain on your productive hours. What if you had experienced, US-based agents call on your behalf, conduct the interview with your questions, transcribe the answers and provide you with a recording of each call that the manager can read or listen too? Think of all of the time that would save you so that you could focus on more pressing matters.

Do you work for a manufacturing company or retail operation where employees call off regularly? Calls come in at all hours and managers are expected to find people to cover shifts. What if there was a call center that could take calls, report call offs to managers and call on-call employees to cover shifts; all with little to no intervention from you and your managers? There is, Call Management Resources, and we call that service T.E.A.M. – Total Employee Attendance Management.

From benefits administration to phone interviews to attendance management, we have solutions to make your life easier and save you time and money! We have been helping organizations large and small with our HR services for over 60 years.

We would like to show you how we can make your HR department’s life easier. Our services include:

  • T.E.A.M. – Total Employee Attendance Management
  • Benefits Administration
  • Employment Prescreen
  • Phone Interviews

If you’d like to know more about how we can serve your HR needs, click here to arrange a free consultation. We can’t wait to start working with you.