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Call Management Resources does such a great job, it’s an injustice to say they even have competition much less that they outperform their competition. They anticipate and address problems before they happen and they practice the excellent communication upon which their business is based. We highly recommend them!
We use Call Management Resources to manage our employee call-in liner. Their team worked hand-in-hand with our developers to create a custom process and system to handle our calls. This system gives our employees 24 hr access to a live person to log their absence. Their support has reduced administrative load, improved call-in log accuracy, and greatly improved our productivty. CMR has a strong system, great processes and most importantly a strong team.
Call Management Resources has been a useful asset to us on several levels; First, their services allows to manage our employee attendance in a seamless way. On the HR side, it allows us to verify when they called, and the details of the employee’s issue. They generate a call-off number from their system which is useful for tracking and verification purposes. In addition, in case we need it, CMR backs it up with access to search a particular call and listen to it from the 5-year archive they maintain on their Webworx portal. CMR’s customer service has been responsive and friendly if we have a question with respect to managing our account.
We definitely feel that CMR has allowed us to be more accurate, efficient and gives us a peace of mind with regard to knowing our attendance line is up to the task.