Industries We Serve

HVAC & Plumbing

You’re focused on the task at hand, but one missed call could mean losing a lifelong client. With our help, you’ll never miss another call, ever again.

HVAC and Plumbing professionals know that answering a ringing phone during a conversation with a client, or in the middle of intense technical work isn’t always an option. Interrupting what you’re doing to take the call, or finding time to return all of your calls later in the day can greatly complicate an already complicated day. We offer:

– Customized 24/7 live answering, allowing you and your employees to focus on existing appointments and projects without interruption.

-Revenue-focused lead capture and conversion.

-Highly qualified agents trained to meet the specific needs of your HVAC or Plumbing business.

-Full access to our online portal for billing, recorded calls, on-call scheduling, and much more.

At Call Management Resources, we love helping HVAC and Plumbing companies  grow their business. If you never want to miss another call, call us today, and we’ll walk you through our affordable and customized options.

 

Property Management

Busy property managers are not always sitting in the office, available to take calls from tenants at any time of day. Don’t miss any more maintenance requests or new tenant inquiries by using our property management call services. We can meet the call needs of your demanding tenants, who may be experiencing emergencies such as a broken toilet, furnace or air conditioning unit, and assure them that their problem will be properly rectified.

Medical Office & Hospital

Your practice relies on your patients, and our medical answering services ensure that all your calls are handled both professionally and courteously. Whether a single doctor office, or a fully-staffed hospital, we can handle all of your patient calls at any time of the day. With over 50 years of experience, our medical answering services are completely customizable to the needs of your facility.

Small Business

Our virtual phone answering provides your small business with receptionist services in an offsite location. This gives you the benefit of having a full staff in your office without hiring additional employees. By outsourcing your call answering, we help your business grow by providing 24 hour support in a virtual location. In this way, you can be offsite, on a job, conducting business as usual, and know that none of your calls will be missed.

Customer Service

Excellent customer service plays a big role for companies listed on Fortune 500, and is believed to be one of the secrets of success. Customers should be treated as if they are the most important part of the business, which they are. Make sure that you address all of your customers’ needs in a timely manner with our answering services.

Government

We are an approved vendor for the state of Ohio. It is important for government offices to be accessible 24 hours a day, but many government calls are answered by voice messaging systems that consist of pre-recorded prompts that can confuse the callers. In this way, a simple phone call can turn into a frustrating event. Why put anyone through unnecessary and timely steps when you can utilize a professional government answering service.

Disaster Recovery

While everyone hopes that a disaster will not happen to them, many times it’s something you have no control over. Business owners should never put off purchasing business insurance, as an adequate amount of coverage will replace any loses. Insurance, however, replaces tangible items. What about protecting your customer base? In order to fully protect your business in the event of a disaster, disaster recovery answering services help to maintain your customer base.

Funeral Homes

Our funeral home answering services are fine tuned to reflect the sensitive nature of your calls. We provide professional and courteous agents to handle your funeral home calls with care and concern for the delicate needs of your customers. A grieving parent, child or spouse, who may call your funeral home in the middle of the night, will be able to speak with a live agent who can direct them on exactly what to do.

Real Estate

Don’t risk losing any leads by relying on voicemail. Our real estate answering services ensure that you will never lose the opportunity of obtaining a new customer, or closing a sale, by providing a live, professional agent to handle all of your calls. It’s common for people to look for a new home in the evenings or on weekends. Make sure you receive all the calls that come in during off-hours by letting our professional agents act as your virtual receptionists.

Utilities

Reduce outage time and protect your customers by outsourcing your utility answering services. Our professionally skilled agents can handle all of the simultaneous calls that come in during a power outage, which allows you to focus on solving the problem at hand. Your customers will not only appreciate being able to speak with a live person, they will also be reassured that their concerns are heard and the problem is being resolved.