We know that to attract the right people we have to offer flexible hours, great quality of life, and fantastic pay -so we do! Are you ready to join our team of expert agents?
Whether it's day or night, we are here to take your calls, help your customers, capture your leads, and empower your people. We're never down, so when your phones ring, we answer. It's that simple.
In today's world, cookie-cutter solutions just don't cut it. We know that to help our clients meet their full potential we must be flexible and intuitive. We offer fully customizable scripting, answering, and technology solutions to ensure our shared success.
Our greatest asset is the collection of great minds, great hearts, and hard workers that make up our team. We hire the best in the business and train them on 100% accuracy, unparalleled customer service, and acting as a seamless extension of your business.
With a full range of web-based tools, including call recording, call statistics, and on-call schedules, we help you track and manage what matters most to your success.
Call Center pricing can be confusing, intentionally misleading, and designed to hide costs. We think that's silly. Our simple pricing plans means that budgeting for our service is a breeze.
With major training centers in Columbus, Ohio and Palm Springs, California, and agents answering in eight States,When you work with us, you can be sure that all of your calls will be handled right here in the U.SA.
We have many clients over a broad range of industries, including:
Call Management Resources does such a great job, it’s an injustice to say they even have competition much less that they outperform their competition. They anticipate and address problems before they happen and they practice the excellent communication upon which their business is based. We highly recommend them!
We use Call Management Resources to manage our employee call-in liner. Their team worked hand-in-hand with our developers to create a custom process and system to handle our calls. This system gives our employees 24 hr access to a live person to log their absence. Their support has reduced administrative load, improved call-in log accuracy, and greatly improved our productivty. CMR has a strong system, great processes and most importantly a strong team.
Call Management Resources has been a useful asset to us on several levels; First, their services allows to manage our employee attendance in a seamless way. On the HR side, it allows us to verify when they called, and the details of the employee’s issue. They generate a call-off number from their system which is useful for tracking and verification purposes. In addition, in case we need it, CMR backs it up with access to search a particular call and listen to it from the 5-year archive they maintain on their Webworx portal. CMR’s customer service has been responsive and friendly if we have a question with respect to managing our account.
We definitely feel that CMR has allowed us to be more accurate, efficient and gives us a peace of mind with regard to knowing our attendance line is up to the task.
