Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
May 12, 2022
When an outsourced answering service and call center provider is down, it has the potential to take out the phones for 1000’s of businesses. You may be one of them or have the potential to be if you don’t choose wisely who you trust to take your calls.
As an outsourced call answering solution, Call Management Resources has been an offsite, business operations resource for companies large and small for over 62 years. We are one of the most trusted answering service and call center providers in the industry; and frankly, we wouldn’t have been in business for over 62 years without the trust of our clients.
From so many years of experience working with call center technology, our uptime is unmatched. We take great care to have redundant systems at the ready if issues arise. And since problems can come late at night instead of during business hours, we have a technology team that is on-call, 24/7 ready to work on any issues, day or night.
A Decentralized System
We also work in a distributed environment where our call agents work from home throughout the United States. This enables us to make use of decentralized IT structures so that mother nature can’t take out a single location and bring down the entire system like some providers that keep physical call centers.
Planning for unforeseeable events can mean the difference between a business weathering a storm and being there for your customers. We are constantly planning to make our systems stronger and even more redundant so that we always answer your phones and delight your customer. That’s why Fortune 500 companies and government agencies depend on us for mission-critical phone answering applications.
Up and Running in Hours
Don’t let a service provider take your business down. Contact Call Management Resources today and we can have you up and running in hours instead of being down for days with other service providers.