News

Preparing for the Unknown

June 12, 2020

2020 has proven that even the best business planning can’t account for every curveball, all the time. The past few months have shown that in order for businesses to survive, they must ready backup and offsite resources to be deployed at a moment’s notice, all while keeping expenses low.

We can help in good times and bad.

As an outsourced call center solution, we have been an offsite, business operations resource for companies large and small for over 60 years. We can be your front line of business operations when locations are offline or serve at the ready for over-flow capacity when you are experiencing higher call volumes or you are short on staff.

Because we are a shared-resources supplier, you can send us a few calls per day or thousands and our systems are designed to adjust capacity to your needs all while maintaining a low cost because you are not paying for dedicated call center staff.

Our clients partner with Call Management Resources to handle traditional call center applications like customer service, help desk, virtual receptionist and order taking. We also do custom solutions such as warranty approvals, benefits administration, attendance management, and technical support. Quite simply, if you can do it on a phone, we can do it for you.

Our emergency planning services include:

• Being ready to answer your phones on a moment’s notice, with a small retainer when not being used and staff ready when you need us.
• Answering your phones, acting as if we are your business and provide the best customer service to your clients without them knowing of any break in operations.
• Serving as a virtual receptionist if your company needs to move operations from your physical offices to employee work-from-home/remote working environments.
• Take overflow calls in the event that call volumes spike at emergency-related businesses such as home repair, insurance companies or medical facilities.

Whether you are planning to outsource your entire customer service operation or would like a backup solution if they are needed, Call Management Resources can be your trusted call center solution. You will have experienced, US-based agents ready at a moment’s notice to be the voice on the other end of your phones.

Contact us today so that we can design a plan customized to the unique needs of your business. There are many unknowns in today’s business environment, don’t let your customer service operation be one of them.