Below is a list of our most commonly asked questions to help guide you to what you are looking for.
If you have a question not covered here, please contact us today to see how our call solutions can help your business be successful.
There are many ways to forward your inbound calls, however, traditional call forwarding requires you to select the line you want to forward and dial an access code (usually *72) followed by the number you want to forward to. Most local phone companies also offer “No Answer Transfer” and “Forced Ring Roll-Over” options. To un-forward, you can typically use *73.
Absolutely not! Your phone company has built-in features that allow you to quickly and easily forward your calls to our call center.
It depends on the complexity of the account. If you’re an answering service client, usually within 24 hours.
Your service has a base monthly fee and a certain number of included live operator minutes. This base fee includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime after charging a low monthly rate, Call Management Resources charges a flat monthly rate so there are no surprises when you get your monthly bill!
We are proud to say that 100% of our agents are located in the United States. More specifically, we have agents answering remotely from all around the country. This setup allows us to provide redundancy compared to our competitors operating out of physical call center locations.
Absolutely. All calls are answered by a live agent 24 hours a day. Being a shared service, there may be minimal hold times but our goal is that your calls will be answered within the first 3 rings
Our call agents are trained to recognize telemarketers and other spam calls and minimize the time spent to save you money.