Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
November 9, 2023
Finding the right customer service personnel can be a daunting task. It requires time, money, and resources that many small businesses simply don’t have. But what if there were a way to provide excellent customer service without having to hire your own staff? That is where outsourcing to a US-based answering service like Call Management […]
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November 6, 2023
As a small business owner, customer service is key – and sometimes unexpected issues arise. How can you make sure the needs of your customers are met if your primary customer service staff is unavailable? It’s important to plan ahead and have a backup plan in place. Are you barely keeping up with customer service […]
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October 23, 2023
E-commerce businesses thrive on exceptional customer experience. As competition tightens, ensuring seamless customer interactions from browsing to post-purchase support is crucial. One proven way to enhance customer service efficiency is through employing an answering service. This blog post delves into how e-commerce entities can leverage such services throughout the customer journey, spotlighting Call Management Resources […]
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October 16, 2023
Businesses of all sizes understand the importance of fostering strong customer relationships. These relationships drive loyalty, promote repeat business, and can even transform customers into passionate brand advocates. While there are many strategies to nurture these invaluable relationships, one often overlooked tool is the answering service. The Role of an Answering Service in Nurturing Customer […]
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October 9, 2023
In the modern business ecosystem, customer service holds the keys to brand loyalty, reputation, and success. Among the elements that constitute effective customer service, the tone and language used by customer support representatives are crucial, especially when interfacing with an answering service. This article delves into the importance of employing the right tone and language […]
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October 2, 2023
The subscription-based business model is flourishing. From monthly meal kits to annual software licenses, the recurring revenue model ensures a steady income stream while providing value to the customers. However, as a subscription-based business grows, so does the volume of customer inquiries, account management tasks, and cancellation requests. Managing these efficiently is crucial to maintaining […]
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September 28, 2023
Today, businesses are faced with a unique challenge: How do they provide timely, efficient support while maintaining a personal touch? With answering services becoming increasingly essential, striking the right balance between human agents and automation is vital. Let’s explore strategies for achieving this equilibrium and why Call Management Resources stands out as the best choice […]
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September 25, 2023
The speed and accuracy of information are critical for any successful business. Answering services play an essential role in helping organizations stay connected with their customers. Yet, for these services to truly shine, they require a robust and detailed knowledge base. This ensures that answering service agents provide accurate, relevant, and timely information. In this […]
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September 21, 2023
Efficient communication is the lifeblood of any thriving business. For B2B businesses, maintaining a seamless and professional line of communication with clients, suppliers, and partners is paramount. This is where answering services come into play, and they’re not just for physicians or emergency services anymore. Let’s delve into how B2B businesses can leverage answering services […]
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September 18, 2023
The importance of a seamless customer onboarding process has never been more critical. First impressions last, and how businesses introduce their services to new clients can make or break the customer relationship. Enter the game-changer: answering services. These services are rapidly becoming indispensable in streamlining customer onboarding. Among the frontrunners in this domain is Call […]
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