Briefings & Updates
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
We want to keep you in the loop on big news from Call Management Resources, industry trends and things to consider when launching your business forward with a 24/7 call center solution.
September 14, 2023
As the days grow shorter and the festive mood intensifies, businesses prepare to embark on the most crucial shopping event of the year: Black Friday. With incredible deals and substantial discounts, customers are more enthusiastic than ever, ready to grab the best offers before stocks run out. But with this surge in shoppers comes a […]
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September 11, 2023
The age of digitalization has brought with it an impatient generation of consumers. Long gone are the days when customers would be content waiting in long lines or staying on hold for extended periods. In today’s fast-paced world, every minute counts, and businesses are under immense pressure to streamline their customer service operations. One of […]
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September 7, 2023
In today’s competitive business landscape, efficiency and customer satisfaction are paramount. One way businesses can enhance both is by leveraging answering services for order processing and management. This strategy not only streamlines operations but also offers a more personalized experience for customers. In this post, we’ll delve deep into the benefits of using such services, […]
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September 5, 2023
The expectation of quick and efficient service has never been higher. From accessing data at the click of a button to expecting near-instantaneous replies, consumers want businesses to respond quickly. One of the key metrics that play a significant role in the level of satisfaction a customer feels is the response time. In this article, […]
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August 28, 2023
The modern consumer demands seamless experiences. From the moment they hear about a brand to the post-purchase phase, every interaction matters. Customer Journey Mapping is a visual representation of these interactions across different touchpoints, ensuring businesses can offer a cohesive customer experience. One often overlooked but invaluable component in this journey is the answering service. […]
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August 24, 2023
With limited resources and high demands, startups often find themselves overwhelmed with tasks that divert attention away from core business activities. Enter the magic of answering services. Here’s why startups should consider leveraging these services and why Call Management Resources should be your top pick. 1. Maintain a Professional Image As a startup, the way […]
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August 17, 2023
Event management is a multifaceted endeavor, demanding attention to every intricate detail, from venue selection to guest lists. In the midst of this chaos, one often overlooked aspect is how event-related queries, RSVPs, and other customer support requirements are managed. This is where answering services come into play. Handling Inquiries: Your Frontline Representatives Your event’s […]
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August 14, 2023
Non-profit organizations are the backbone of many community and global initiatives. From healthcare, education, and environmental sustainability, to disaster relief and poverty alleviation, these organizations work tirelessly to make a positive impact. One of the most crucial aspects of running a successful non-profit is effective communication, particularly with donors who power these initiatives with their […]
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August 7, 2023
The world of customer service has evolved rapidly with the advancement of technology. From face-to-face interactions to telephonic communications and now digital platforms, businesses continually seek new ways to engage, satisfy, and retain customers. In this changing landscape, the importance of customer lifetime value (CLV) cannot be stressed enough. One tool that can significantly impact […]
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August 3, 2023
In today’s digitally connected world, customers have more power than ever before. Their experiences, both positive and negative, can instantly reach a global audience, shaping perceptions and influencing purchase decisions. A company’s brand reputation, which once relied heavily on advertising, is now deeply intertwined with the quality of its customer service. The correlation between customer […]
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