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How the Modern Answering Service Can Make You Money

May 23, 2019

Telephone answering services have been around for almost as long as businesses have had telephones. Historically, the telephone answering service answered phone calls, took messages and relayed the messages to the client. With the advent of voicemail and email, many people have forgotten about the telephone answering. But, as times have changed, so has the […]

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The Best-kept Secret to Solving HR Headaches

May 6, 2019

How much time do you spend on the phone every day? Calls about benefits, phone interviews, and employee call-offs can easily swamp your already busy day. While these types of calls are essential for successful recruitment and retention of top talent, most can be handled in a call center environment with agents trained to handle […]

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Turning up the Heat on Your HVAC Business

April 12, 2019

Anyone in the HVAC business knows that demand changes with the seasons, and like the rain, it comes and goes. Sometimes it’s manageable and easy to stay on top of, other times you can be deluged and find it all but impossible to keep up with the influx of calls and messages. Like any small […]

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7 Ways to Advance Your Business This Year

April 4, 2019

Improving a business is the goal for every single business owner out there. The most successful companies are those that can see the bigger picture, make room for improvement and keep moving forward. Let’s take a look at seven ways that you can advance your business today. 1. Set A Goal The only way you […]

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5 Ways to Get Your Customers to Fall in Love with You

March 25, 2019

We have better access to information today more than we ever have before, but that doesn’t make us easier to reach by the big name brands out there. Consumers are savvier than ever, with more people being picky about who they choose to do business with and to whom they stay loyal now than ever […]

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Don’t wait until your busy season to plan for your busy season!

March 7, 2019

At Call Management Resources, we work with a lot of businesses and learn a lot about how people problem solve. Today we are going to talk a little bit about what we’ve observed when helping our clients during their busy season. Having a busy season can be great. It’s exciting to help more customers and […]

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What Does 1 Missed Call Mean to Your Business?

February 26, 2019

The demands of running a business can often look like a juggling act: making sure suppliers are on time, employees are productive and customers are happy. Today, customers demand instant access to your business and often expect to be able to talk to a live person day or night. The more consumed with the day-to-day […]

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World, Meet Cosmo!

January 5, 2019

You’ve probably heard our voice before but Cosmo is the new face of Call Management Resources. He is the embodiment of Call Management Resources and everything you’ve come to expect from our call center agents: friendly, helpful, quality-driven, tech-savvy and pretty darn smart too. We really like him and we think you will too. Along […]

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Call Management Resources Hosts Toy Drive for Amethyst

December 7, 2018

We’ve all heard about the devastating toll that addiction takes on a family. Often the child of an addict pays the greatest price; an absent parent, lonely nights, a missed birthday. At Call Management Resources, we wanted to make this Christmas a little brighter for kids who have experienced this struggle. From Dec. 3 to […]

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Call Management Resources Signs Columbus Pay Equity Pledge

November 28, 2018

Joined by Columbus City Councilmember Michael Stinziano and Columbus Women’s Commission Executive Director Shelly Beiting at Columbus City Hall, Call Management Resources President and CEO Malcolm Riggle signed The Columbus Commitment, an employer-led initiative to close the gender wage gap in Columbus. “We come here to make the commitment not only in central Ohio but […]

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Launching your business forward and into the future.

Our progressive and innovative nature allows us to hold ourselves to a high standard of quality, as our mission is to implement solutions that will revolutionize your business for future success. We work endlessly to make sure our experts are constantly working to transform and optimize the operations of your unique business. We are transparent in our work and provide supreme quality services to our clients, enabling us to stay true to our long-term strategy: putting our customers first. It’s time to take your business to another solar system.

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